Participant

Answered

Unusually long time for validation

Forum|Forum|7 years ago
April 10, 2019
3 replies
1107 views

Hello,
All the files I have uploaded these last days remain pending validation in the "in review" section for an unusually long time. Some since 20 days !
Is this also the case for you?

Regards.

This topic has been closed for replies.

Correct answer Abambo

The 2023 situation is caused by the high influx of Generative AI assets, and is in no way comparable to whatever the situation was in 2019. Today, waiting times after submission of up to 2 months may be normal. Adobe displays the upload time instead of the submission time, and then rounds up those times, so that displays of 3 months may be normal.

Do not contact Adobe Contributor Support as long as your waiting time is not around 4 months or above.

Abambo

Correct answer

Community Expert

The 2023 situation is caused by the high influx of Generative AI assets, and is in no way comparable to whatever the situation was in 2019. Today, waiting times after submission of up to 2 months may be normal. Adobe displays the upload time instead of the submission time, and then rounds up those times, so that displays of 3 months may be normal.

Do not contact Adobe Contributor Support as long as your waiting time is not around 4 months or above.

ABAMBO | Hard- and Software Engineer | Photographer

MatHayward

Legend

I checked your account and do see a few images that should have been reviewed by now. I've forwarded your account number to our moderation team and asked them to take care of it. I expect this will be done within the next 24 hours.

Thanks for your patience,

Mat

N

NeyrissAuthor

Participant

Hello MatHayward,

that's it! the files have been reviewed and validated!

Thanks a lot.

Abambo

Community Expert

Discussion successfully moved from Adobe Stock to Adobe Stock Contributors

No. It takes normally less than 5 days.

ABAMBO | Hard- and Software Engineer | Photographer

Abambo

Community Expert

In addition to above message of mine, please note that you can contact Adobe by logging into your contributor account and using the Contact us link on the webpage's footer.

Adobe employee's can look into your account and give you additional information.

It may be, that simply the approval is blocked, because Adobe is waiting for a model release or similar. In that case, you should have gotten a message.

ABAMBO | Hard- and Software Engineer | Photographer

N

NeyrissAuthor

Participant

Thank you Abambo.

Yes, normally less than 5 days... that's what's weird.

Still no news about these files, and I haven't received any message regarding release or other...

I sent a message to Adobe, but no answer for now...

Sign up

To post, reply, or follow discussions, please sign in with your Adobe ID.

Sign in to Adobe Community

To post, reply, or follow discussions, please sign in with your Adobe ID.