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Neyriss
Participant
April 10, 2019
Answered

Unusually long time for validation

Hello,
All the files I have uploaded these last days remain pending validation in the "in review" section for an unusually long time. Some since 20 days !
Is this also the case for you?

Regards.

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    Abambo
    AbamboCorrect answer
    Community Expert
    December 10, 2023

    The 2023 situation is caused by the high influx of Generative AI assets, and is in no way comparable to whatever the situation was in 2019. Today, waiting times after submission of up to 2 months may be normal. Adobe displays the upload time instead of the submission time, and then rounds up those times, so that displays of 3 months may be normal.

     

    Do not contact Adobe Contributor Support as long as your waiting time is not around 4 months or above.

    ABAMBO | Hard- and Software Engineer | Photographer
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    12 replies

    Abambo
    Community Expert
    AbamboCommunity ExpertCorrect answer
    Community Expert
    December 10, 2023

    The 2023 situation is caused by the high influx of Generative AI assets, and is in no way comparable to whatever the situation was in 2019. Today, waiting times after submission of up to 2 months may be normal. Adobe displays the upload time instead of the submission time, and then rounds up those times, so that displays of 3 months may be normal.

     

    Do not contact Adobe Contributor Support as long as your waiting time is not around 4 months or above.

    Translate
    ABAMBO | Hard- and Software Engineer | Photographer
      MatHayward
      MatHayward
      Legend
      April 12, 2019

      I checked your account and do see a few images that should have been reviewed by now. I've forwarded your account number to our moderation team and asked them to take care of it. I expect this will be done within the next 24 hours.

      Thanks for your patience,

      Mat

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      NeyrissAuthor
      Participant
      April 13, 2019

      Hello MatHayward,

      that's it! the files have been reviewed and validated!

      Thanks a lot.

      Translate
        Abambo
        Community Expert
        AbamboCommunity Expert
        Community Expert
        April 10, 2019

        Discussion successfully moved from Adobe Stock to Adobe Stock Contributors

        No. It takes normally less than 5 days.

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        ABAMBO | Hard- and Software Engineer | Photographer
        Abambo
        Community Expert
        AbamboCommunity Expert
        Community Expert
        April 11, 2019

        In addition to above message of mine, please note that you can contact Adobe by logging into your contributor account and using the Contact us link on the webpage's footer.

        Adobe employee's can look into your account and give you additional information.


        It may be, that simply the approval is blocked, because Adobe is waiting for a model release or similar. In that case, you should have gotten a message.

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        ABAMBO | Hard- and Software Engineer | Photographer
          NeyrissAuthor
          Participant
          April 11, 2019

          Thank you Abambo.

          Yes, normally less than 5 days... that's what's weird.

          Still no news about these files, and I haven't received any message regarding release or other...


          I sent a message to Adobe, but no answer for now...

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