UPDATE: my contributor account was reinstated - what helped
UPDATE: my account has been reinstated.
After about 7 appeals and requests, Adobe reviewed my case and reinstated my contributor account on November 11, 2026. Sharing what I did, in case it helps someone who is in the same situation and really had nothing to do with the purchases:
1. Report suspicious bulk purchases yourself, BEFORE requesting a payout, through the Contact Us form in the contributor portal. Attach screenshots (dates, asset IDs, license type). This was one of my strongest arguments later.
2. Collect proof that you are the real author: original source files, file dates, behind-the-scenes photos or videos from the shoot.
3. When you appeal again, include only NEW information, clearly listed, and attach all evidence to the case once. Don't send many repeated messages.
4. Adobe Care on X was polite and helpful: they passed my case on to the team.
5. I also sent a formal written notice to Adobe and a data access request about the decision.
Note: Adobe deducted all earnings from the period between my first reinstatement and the second block, not only the suspicious sales. And there is a warning that another block may be final - so after a sales spike, be careful with payouts.
I can't promise this will work for everyone, but don't give up if you are innocent. Good luck to everyone dealing with this.
AdChoices