Question

Upload Limit Reached

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I have not uploaded any files yet (my total uploads, in review, rejected are still 0) my new account is already restricted by an upload limit. Because of this, I’m unable to submit any content at all. is this normal? and how long should i wait? I have emailed contributor support but there has been no response or reply until now, please help me.

Abambo

Community Expert

That's an interesting message. And the error is new for us as @Jill_C says. Contributor support is best reached via the contact us link, not via e-mail. https://helpx.adobe.com/stock/contributor/help/Need-Help-Contact-Us.html

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ABAMBO | Hard- and Software Engineer | Photographer

S

sansannAuthor

Is there another solution? I've tried contacting you using the method you suggested, but it hasn't worked.

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Jill_C

Community Expert

You said "I've tried contacting you." Please note that the participants in this forum are Contributors. We are not Adobe employees and cannot solve such account problems. You'll just have to wait for Adobe to reply to the message you sent via the Contact Us link on your account.

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Jill C., Forum Volunteer

Nancy OShea

Community Expert

Did you complete your application?

Submit your tax withholding form,
Submit your verified payment account, etc.

Did you try using another web device/browser to ensure that you're not seeing cached data?

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Nancy O'Shea— Product User & Community Expert

S

sansannAuthor

I have completed everything, just need to upload, but I get an upload limit like this

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Jill_C

Community Expert

I haven't seen this problem reported before- a "zero" limit on a brand new account. If it hasn't reset within a week, contact Adobe via the contact us link in your account page.

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Jill C., Forum Volunteer

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