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paulh71298164
paulh71298164
Participant
December 12, 2016
Answered

Uploading a photo ID card

  • December 12, 2016
  • 2 replies
  • 2130 views

I've received an email stating my ID was rejected so I want to upload my driving licence. However, the email doesn't state where I need to upload my ID. Searching these forums and Adobe help throws up nothing. Can someone please provide a link to where one can upload a new ID.

Thanks!

    This topic has been closed for replies.
    Correct answer MatHayward

    I don't have a direct link to share with you. Go to the "uploaded files" tab and you should see a notification your ID was previously rejected followed by a link to upload a new copy.

    -Mat

    2 replies

    B
    Birendr kumar
    Participant
    March 17, 2020

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    Birendr kumar
    MatHayward
    Community Manager
    MatHaywardCommunity ManagerCorrect answer
    Community Manager
    December 12, 2016

    I don't have a direct link to share with you. Go to the "uploaded files" tab and you should see a notification your ID was previously rejected followed by a link to upload a new copy.

    -Mat

      AriannaPappas27
      AriannaPappas27
      Participant
      March 21, 2020

      I have tried to upload a new ID multiple times recently, as mine got rejected as well. Every time I click on the "Let's go" button next to the red rejection notification, nothing happens. My screen does not bring me to another page. Please help. 

      A
      artistx35894899
      Participant
      May 30, 2020

      I am having this issue as well. The "let's go" button to submit photo ID does not work.

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