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Question

Uploading takes too long

Forum|Forum|1 year ago
April 27, 2024
3 replies
873 views

Hallo!!

just want to ask about uploading. What's wrong? I can't upload all the files. Its just got stuck. I Upload 35 files, 27 got stuck and still loading for a couple hour until now. It happened from 2 days ago. It worked for a while, but it happened again

This topic has been closed for replies.

Abambo

Community Expert

What is the size of your assets in mega bytes? Did you try a different browser and/or computer? Did you try a different network like home/work/cell?

Disable temporarily your anti-virus (as a last test, and only when being on a private network, not on a public hotspot). What antivirus do your have? A lot of third party AV are slowing the computer.

ABAMBO | Hard- and Software Engineer | Photographer

G

GexxAuthor

Known Participant

Thank you for your answer. I dont know total of all assets that i try to upload. But the sze for 1 file is around 15-20MB. And it never have a problem like this before.

No, i'm not using public hotspot.

Yes, i tried different network, and it works. I used mobile data too, so slow but i still can upload it and not getting stuck.

and I tried different browser too, I use Chrome and it works really good. I can upload up to 50+ files. I used Safari before and getting stuck.

Thank you for the solutions

Abambo

Community Expert

Clearing cache and cookies may be of help. Disabling any browser helpers may help too.

I did not quite understand, are you uploading as a standard from a cell network, or did you just try that one out?

Uploading smaller batches, like ten or only 5 assets in a row, may also help. It may just be the same issue as the traffic on a road. If you have a road that typically allows for 10 cars at a given time, and you have 15 cars, the traffic gets stuck, and the ten cars behind come to a standstill. https://en.wikipedia.org/wiki/Traffic_congestion

Your file is basically a car and your line is the road.

ABAMBO | Hard- and Software Engineer | Photographer

daniellei4510

Community Expert

There are many jumps and hops from your network to the other that it's difficult to tell where the problem might be. Have you tried a traceroute or know someone who can show you how to do it? (it's usually as simple as something like 'traceroute contributor.stock.adobe.com' using a Terminal app. This will telll you if something upstream might be causing the issue. (This is the full extent of my knowledge with IT and I still might know what I'm talking about.).

Adobe Community Expert | If you can't fix it, hide it; if you can't hide it, delete it.

Abambo

Community Expert

The hops are irrelevant here. Except if one of the computers/routers along the road is under a DOS attack. If that is the case, the issue is temporary.

ABAMBO | Hard- and Software Engineer | Photographer

B

bravo six

Known Participant

Tried on different network? I've had no issues

G

GexxAuthor

Known Participant

Thank you for your answer. I used mobile data, it works, but so slow. And i tried again use the same Error Network, but not in Safari, i used Chrome. It worked really well. I can Upload 50+ on it.

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