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Seemsgood
Participant
February 17, 2026
Question

URGENT: 6 Months Silence - Account Blocked & Earnings Withheld (Case #00430004)

  • February 17, 2026
  • 0 replies
  • 16 views

Hi Adobe Staff & ​@MatHayward ,

I am writing here to ask for help because I have received no human response from support for exactly 6 months.

My Background: I have been a dedicated contributor for nearly 2 years with a portfolio of over 8,400 original assets.

The Issue:

  • Status: My contributor account was blocked on August 18, 2025.

  • Old Ticket: #00430004 (No update/ignored for 6 months).

  • New Ticket: #00477017 (Created today regarding unpaid earnings).

  • Impact: Approximately $600 in unpaid earnings are currently locked in the account.

I understand delays happen, but being silenced for half a year without a single update on my appeal or my hard-earned funds is extremely disheartening.

Could you please help escalate this to the Contributor Relations team? I just want to know if my account can be reinstated or how I can withdraw my earnings.

Thank you,

A Dedicated Contributor :)