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H
Hassan33145250rtb2
Participant
October 24, 2023
Answered

Urgent Account Retrieval Request for Adobe Stock Contributor

  • October 24, 2023
  • 4 replies
  • 603 views

I am reaching out in the hope of resolving a critical issue with our Adobe Stock contributor accounts. My team and I, a dedicated group of six individuals, have tirelessly invested our time and efforts into curating a diverse and successful collection of content on Adobe Stock. With countless hours of research and hard work, we have garnered significant sales and positively impacted the platform.

 

Unfortunately, our accounts have recently been blocked due to a lack of awareness surrounding the policy concerning multiple accounts under the same name. This unexpected turn of events has not only impacted our professional endeavors but has also caused significant distress to our families, as this was our primary source of income.

 

We deeply regret any inconvenience caused and assure you that we have already taken steps to ensure strict compliance with Adobe's policies moving forward. This includes renaming the accounts under each individual team member's name to prevent any further misunderstanding.

We would be immensely grateful if someone from Adobe could assist us in reinstating at least a few of our accounts. Your support in this matter would mean the world to us.

 

Thank you for your time and understanding.

 

Best regards,

 

Hassan Hashmi

This topic has been closed for replies.
Correct answer Jill_C

You are not addressing Adobe directly here in this Forum. We are a community of fellow Contributors. You must us the "Contact us" link on your Dashboard page to send a message directly to Adobe. This creates a support ticket in their system. Don't use email or some other means of contacting them, as that will not create a ticket. Do not badger their support team with multiple requests. It could take some time, days or even weeks, for them to respond as they seem to be quite overwhelmed right now with the many account blockages that they're working on.

 

The warning about not creating multiple accounts for a single Contributor has been communicated by Adobe in numerous venues for many months now. It has been discussed here, in the Discord channel and on the Learn and Support pages. You should be checking each of these sources regularly for news on program changes, which happen quite regularly.

4 replies

Jill_C
Community Expert
Jill_CCommunity Expert
Community Expert
April 30, 2024

If you have been a successful contributor for 5 years and generating a decent income during that time, Adobe has no incentive to permanently block your account. Remember that for every $1 you make, they make $2.

 

You are not addressing Adobe directly here in this forum. To do so, you must use the contact us account on your account page, then wait for a reply. Threatening to "quit my life" is not going to get Adobe to act more quickly in reviewing your account!

Jill C., Forum Volunteer
Abambo
Community Expert
AbamboCommunity Expert
Community Expert
October 25, 2023

If your account has been suspended, there is nothing that this community of peers can do for you. You will need to contact Adobe contributor support via the link at “Contact us”. Adobe will answer via e-mail, so watch your spam folder. The answer may take some time, depending on the workload of contributor support and the complexity of the investigation. So be patient and do not spam the contributor support.

ABAMBO | Hard- and Software Engineer | Photographer
George_F
Community Expert
George_FCommunity Expert
Community Expert
October 25, 2023

As @Jill_C mentioned, Adobe employees don't regularly monitor this community forum and we are mostly fellow contributors here.  The only thing we can do is advise you to follow the instructions you receive on the page when you attempt to log in to your account.

 

I hope it works out!

George F, Photographer & Forum Volunteer
    RALPH_L
    Community Expert
    RALPH_LCommunity Expert
    Community Expert
    October 25, 2023

    Here information for others who do not put enough effort into reading the service agreement.

    Multiple accounts are only allowed if the accounts have seperate media types. This means, for example, AI generated images in one account and photos in a different account. If not, your accounts will be blocked.  

      Jill_C
      Community Expert
      Jill_CCommunity ExpertCorrect answer
      Community Expert
      October 24, 2023

      You are not addressing Adobe directly here in this Forum. We are a community of fellow Contributors. You must us the "Contact us" link on your Dashboard page to send a message directly to Adobe. This creates a support ticket in their system. Don't use email or some other means of contacting them, as that will not create a ticket. Do not badger their support team with multiple requests. It could take some time, days or even weeks, for them to respond as they seem to be quite overwhelmed right now with the many account blockages that they're working on.

       

      The warning about not creating multiple accounts for a single Contributor has been communicated by Adobe in numerous venues for many months now. It has been discussed here, in the Discord channel and on the Learn and Support pages. You should be checking each of these sources regularly for news on program changes, which happen quite regularly.

      Jill C., Forum Volunteer
        A
        Aghiad35346784qp9u
        Participant
        February 9, 2024

        I think there is no point in that. My account was banned for the first, second, and third time, despite my caution the third time, but there is no response from the site.

        daniellei4510
        Community Expert
        daniellei4510Community Expert
        Community Expert
        February 9, 2024

        It can take days or even weeks for Adobe to respond, as they are investigating other banned accounts. You must be aware of that by now, if you've been banned three times previously. Perhaps that is even the reason for the fourth ban, as your account was flagged for previous presumed infractions and Adobe wants to make sure there are, or are not, further issues.

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