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Participating Frequently
May 30, 2026
Question

Urgent Appeal – Adobe Stock Contributor Account Reactivation

  • May 30, 2026
  • 4 replies
  • 64 views

Subject: Urgent Appeal for Account Reactivation

Dear Adobe Contributor Support Team,

I am writing to urgently appeal for the reactivation of my Adobe Stock contributor account, my wife's account, and my mother's account. I was previously directed to contact the Contributor Relations Team, but I have now been advised to reach out directly to the Contributor Help Desk.

 

Regarding the Violation:
I sincerely apologize for my mistake. I received an Airtel SIM card that included a complimentary Adobe Express plan, and I wrongly used it to download photos from my own contributor account. I take full responsibility for this error. I have since thoroughly reviewed all Adobe Stock contributor guidelines and give my word that this will never happen again.

Regarding Our Shared IP Address:
Our household consists of three separate individuals — myself (Vinothraj), my wife (Pandeeswari), and my mother (Vijayalakshmi) — each operating independently as contributors. All three of us are distinct, tax-registered individuals holding separate Government of India PAN Cards, separate email addresses, and separate PayPal accounts. We are fully prepared to submit all documentation immediately upon request.

However, we share a single home fiber internet connection, as maintaining multiple connections is not financially feasible for our family (an additional connection costs approximately ₹10,000). A shared IP address does not reflect a shared identity — we are three legally and financially independent individuals who simply live under the same roof.

Personal Circumstances:
I have been attempting to resolve this matter since February — now over three months — without resolution. These accounts represent our family's sole source of income. Our young son is affected by ( DMD - Duchenne Muscular Dystrophy ), and the earnings from these contributor accounts are critical to funding his medical care and our family's survival.

I humbly request one opportunity to demonstrate that this was an isolated mistake. Please consider reactivating all three accounts.

I am available to provide any documentation, verification, or information required to support this appeal.

Yours sincerely,
Vinothraj

 

 

[personal information removed by moderator]

    4 replies

    Nancy OShea
    Community Expert
    Community Expert
    May 31, 2026

    The Contact link your personal portal is the secure channel to reach Stock Contributor Support. 

    https://helpx.adobe.com/stock/contributor/help/Need-Help-Contact-Us.html

    For privacy reasons, Adobe will never respond to account matters in this public web forum. 

     

    As of March 25, 2025, contributors are not permitted to create and operate multiple contributor accounts unless you have written approval from Adobe Stock. Exceptions may be considered for certain contributor businesses based on specific operational needs.

     

    Multiple contributor accounts may not be created to submit similar or identical content to artificially inflate sales or bypass upload limits. Duplicate or multiple accounts that violate this rule may result in the accounts being terminated.

    https://helpx.adobe.com/stock/contributor/help/submission-guidelines.html

     

    Good luck.

     

    Nancy O'Shea— Product User & Community Expert
    daniellei4510
    Community Expert
    Community Expert
    May 30, 2026

    I would also advise you not to follow up with Adobe for a status update. You risk creating new case numbers and slowing down their investigation. 

    Adobe Community Expert | If you aren't submitting your assets in sRGB, you probably didn't read the rules.
    Participating Frequently
    May 31, 2026

    Thank you so much!

    RALPH_L
    Community Expert
    Community Expert
    May 30, 2026

    You are not addressing Adobe employees here. If you have used the “Contact Us” link that you are provide then there is nothing left for you to do but wait. By the way, you should NEVER post personal information in a public forum.

    Participating Frequently
    May 31, 2026

    Thanks

    May 30, 2026

    We are unable to access your account. You will simply have to wait as they review your account and reach out to you.

    Participating Frequently
    May 31, 2026

    Thank you so much!