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Kynuraaaa
Participant
August 11, 2025
Question

URGENT: Approved files have disappeared from my public portfolio (Contributor ID: 212885979)

  • August 11, 2025
  • 2 replies
  • 98 views

Hello,

My name is Muhammad Rifki and my Contributor ID is 212885979. I need urgent help with a technical issue.

Here is the timeline of my problem:
1. My first photos were approved around August 1st.
2. For many days, they did not appear in my public portfolio due to an indexing delay.
3. On August 5th, the photos finally appeared and were visible to the public.
4. However, on August 7th, all my photos disappeared from my public portfolio again, and it has been empty ever since (today is August 11).

I have already confirmed this is not a browser cache issue. The portfolio is empty on all devices and in incognito mode.

I tried to contact support via live chat today, but the system incorrectly connected me to the Sales Team who could not help or transfer me.

Please, can a moderator or staff member investigate this technical issue with my account? My portfolio has been wrongly empty for many days.

Thank you.

 

[Moderator cured the topics. Please do select only relevant topics.]

2 replies

Abambo
Community Expert
AbamboCommunity Expert
Community Expert
August 11, 2025
quote

Please, can a moderator or staff member investigate this technical issue with my account? My portfolio has been wrongly empty for many days.

By @Kynuraaaa

No staff here, image moderators are not found here, and forum moderators have no authority to check your issue.

 

https://stock.adobe.com/ca/contributor/212882979/rifki?load_type=author&prev_url=detail

 

This link will help you.

I'm, however, baffeled at the fact, that your assets got accepted. They should have been refused as being similar to other content (in the database). Additionally, I think that they have quality issues. Consider you to be lucky, but do not expect a lot of sales from those assets.

ABAMBO | Hard- and Software Engineer | Photographer
Abambo
Community Expert
AbamboCommunity Expert
Community Expert
August 11, 2025

Adobe customer service is not contributor support. You need to contct contributor support, if you want support from Adobe.

 

But your issue is a non-issue. You are located in a restricted country, and as all new assets need additional vetting, they are hidden in your region. Mine are hidden too. They are visible in non-restricted regions. That is all.

 

No urgency at all. 

 

If you want to check your assets, publish the URL of your public profile here. I will take care of that, so that you can check your assets.

ABAMBO | Hard- and Software Engineer | Photographer
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