Skip to main content
A
Abu Bakar_Siddique9097
Participant
November 10, 2025
Answered

URGENT: [Bangladesh +880] Contributor Account Blocked by SMS/OTP Systemic Failure - Need Manual ID V

  • November 10, 2025
  • 1 reply
  • 176 views

To the Adobe Stock Contributor Moderation Team,

 

I am from Bangladesh and trying to set up my first contributor account. I am currently blocked due to a systemic technical failure with the mobile verification process.

 

Issue: I cannot add my mobile number and also dont receive the SMS/OTP code to verify my number (+880-XXXXXXXXXX) for any Adobe service (standard ID or Contributor setup).

 

History: I have spent days in Customer Care chat and email (Case ADB-42263060-F8B0), but the generic support teams cannot resolve the technical block.

 

Action Required: I urgently require a manual account review and I am ready to submit my government ID (National ID) immediately to a specialist.

Please assign a Contributor Support moderator to process this manual verification directly.

 

Thank you.

[Personal info removed by moderator]

 

[attached picture removed by moderator. Contained personal info, too]

Correct answer Nancy OShea

Adobe Stock employees never visit this space.

This user-to-user community can't help you with an account problem.

Please DO NOT post sensitive personal information in this public web forum. 

Contact Stock Contributor Support: https://contributor.stock.adobe.com/contact

 

 

1 reply

Nancy OShea
Community Expert
Nancy OSheaCommunity ExpertCorrect answer
Community Expert
November 11, 2025

Adobe Stock employees never visit this space.

This user-to-user community can't help you with an account problem.

Please DO NOT post sensitive personal information in this public web forum. 

Contact Stock Contributor Support: https://contributor.stock.adobe.com/contact

 

 

Nancy O'Shea— Product User & Community Expert
A
Abu Bakar_Siddique9097Author
Participant
November 11, 2025

I am not geeting any help from chat with agent nor by email. Adobe is sending me only generic mail with some links and those dont solve my problem. Why I cant add my mobile number?

Abambo
Community Expert
AbamboCommunity Expert
Community Expert
November 11, 2025

But there is no other solution than to contact customer care. This is a customer care issue and it is because it concerns your Adobe ID. We here can't help. And there is no e-mail support. If you can't verify your phone number, you can't contribute. And it seems that this is not an individual issue, but concerns all people from your country. So it looks like Adobe cannot handle phone verification for your country. 

I'm sorry that we can't be of more help.

ABAMBO | Hard- and Software Engineer | Photographer
Terms & ConditionsAccessibility statement
Using the community Terms of use Privacy Cookie preferences Do not sell or share my personal information ad choicesAdChoices