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A
AnouBYS
Participant
October 4, 2025
Question

URGENT: Cannot select country "Laos" in address form - Dropdown menu is broken

  • October 4, 2025
  • 1 reply
  • 153 views

Hello,

I have a serious technical issue on the Adobe Stock Contributor portal. In my Contributor Account, on the address form, the dropdown menu for "Country/Region" is broken. I cannot select my country, Laos. This prevents me from completing my profile and tax information.

I have already tried all standard troubleshooting: clearing cache, using different browsers (Chrome, Edge), and using Incognito mode. The problem is on your website.

I have also spent a long time in live chat today (October 4, 2025) trying to resolve this. The support agents, including Manish, were unable to help. They confirmed this is a known issue but could not fix it or transfer me to the correct department. They just sent me back to the start of the support process multiple times.

Please escalate this case to a senior technical support specialist for the Adobe Stock Contributor team. I need someone to fix my account so I can select my country.

([Moderator deleted private information. Please do not post private information like e-mails and phone numbers])

 

My Adobe ID is:[Moderator deleted private information. Please do not post private information like e-mails and phone numbers]

Thank you.

1 reply

Abambo
Community Expert
AbamboCommunity Expert
Community Expert
October 4, 2025

Works for me: 

Live chat is customer service, not contributor support. Contributor support needs to be contacted via the contact form as described here: https://helpx.adobe.com/stock/contributor/help/Need-Help-Contact-Us.html

 

 

 

ABAMBO | Hard- and Software Engineer | Photographer
A
AnouBYSAuthor
Participant
October 5, 2025

Thank you for clarifying. That explains the problem with live chat.

However, I am now facing a bigger issue: The official contributor contact form on the link you provided is broken.

When I select "Account" and "Profile changes," it gets stuck in a loop and never shows the text box to submit my problem. I have tried this on multiple browsers and devices.

Since both live chat and the contact form are not working for me, can you or an Adobe moderator please help escalate my original technical issue? I am completely blocked from completing my account setup.

Nancy OShea
Community Expert
Nancy OSheaCommunity Expert
Community Expert
October 5, 2025

Try using another web device/browser that doesn't have VPN or script blockers. 

 

Nancy O'Shea— Product User & Community Expert
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