URGENT: Payout Stuck on "Connecting" after Tax Form Update - Case #00463007

Hi Adobe Team,

I need urgent assistance with my Contributor account payout settings. I am unable to request a payout because my status is stuck in a loop, and Email Support has stopped responding.

The Context:

• History: I have been a contributor since 2023 with no issues. My last successful payout was May 21, 2025.

• No User Changes: I have used the same Payoneer account for years. I did not unlink or change my payout settings manually.

• The Trigger: On Nov 21, 2025, I submitted an updated Tax Form as requested by Adobe (which was approved). I suspect this system update caused my Payoneer account to automatically unlink.

The Issue: Since December 7, when I attempted to request a payout, the Payout Information page has been stuck on "Connecting... Reconnect Payoneer account".

Troubleshooting Done:

1. I attempted the 'Reconnect' process on Dec 7 and Dec 8, then waited 10 days without making further changes (as instructed by Support), but the issue persists.

2. I contacted Payoneer Support: They confirmed my account is fully active and Adobe is listed as a funding source. They stated the synchronization freeze is on the Adobe side.

3. I contacted Adobe Support (Case #00463007).

Current Status: Support told me via email on Dec 11 to wait 3 days. It has now been 7 days since that email (and 11 days since the issue began). I replied to the support email on Dec 15 but have received no response.

My Payoneer account is connected on their end, but the Adobe dashboard will not update from "Connecting" to "Connected."

Could a team member please check the backend synchronization?

Thank you, Ayaz