Question
URGENT: Phone Verification Error (+62) - Stuck for 1 Week - Case 00470124
Hi Community Team,
I am writing here because my support tickets (Case 00470123 and 00470124) have been unresponsive for over a week.
I am a new Contributor from Indonesia (+62). I cannot access my dashboard because the phone verification page is broken.
- Issue: Every time I enter my number, I get a red error: "An error occurred while performing this action" (Generic System Error).
- Troubleshooting: I have tried clearing cache, different browsers, and devices. Nothing works.
- Support Status: I received an automated reply on Jan 19th asking me to check the guide, which does not help with this system bug. I replied immediately asking for manual verification, but have received no response since then.
Please help escalate this to the engineering team or verify my number manually. I am locked out of my account.
Thank you.
