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January 26, 2026
Question

URGENT: Phone Verification Error (+62) - Stuck for 1 Week - Case 00470124

  • January 26, 2026
  • 1 reply
  • 30 views

Hi Community Team,

I am writing here because my support tickets (Case 00470123 and 00470124) have been unresponsive for over a week.

I am a new Contributor from Indonesia (+62). I cannot access my dashboard because the phone verification page is broken.

  • Issue: Every time I enter my number, I get a red error: "An error occurred while performing this action" (Generic System Error).
  • Troubleshooting: I have tried clearing cache, different browsers, and devices. Nothing works.
  • Support Status: I received an automated reply on Jan 19th asking me to check the guide, which does not help with this system bug. I replied immediately asking for manual verification, but have received no response since then.

Please help escalate this to the engineering team or verify my number manually. I am locked out of my account.

Thank you.

1 reply

Jill_C
Community Expert
Community Expert
January 26, 2026

This is a user-supported forum and is not monitored by Adobe personnel; thus, you will receive no reply here from Adobe. You have created two support tickets for one problem, which actually slows down response. Wait for an Adobe rep to reply to your case. There's nothing else you can do.

Jill C., Forum Volunteer