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December 17, 2025
공지사항

Urgent: Phone Verification Issue - Bangladesh (+880) Not Supported / Error Occurred (Case #00463730)

  • December 17, 2025
  • 4 답변들
  • 522 조회

Hello Adobe Stock Team and Community Members,

I am from Bangladesh trying to set up a new Adobe Stock Contributor account.

Issue Details:
- During phone verification, Bangladesh (+880) is not available in the country dropdown, OR
- I get the error "An error occurred while performing this action", OR
- Verification code is not received.

I have tried multiple browsers, incognito mode, different devices, and waited several days.

I already have an open support case (via contributor-support@adobe.com), but no response yet after several days.

Request:
Please manually verify my account or provide an alternative method so I can complete setup and start contributing.

Attached: Screenshots of the welcome/security screen, error message, and country dropdown issue.

Thank you for your help!

(Moderator removes personal identification information)

4 답변

Md.Syed작성자
December 26, 2025

Solved the issue . Thanks

 

Abambo
Community Expert
Community Expert
December 26, 2025
quote

Solved the issue . Thanks

 


By @Md.Syed

How?

ABAMBO | Hard- and Software Engineer | Photographer
jacquelingphoto2017
Community Expert
Community Expert
December 18, 2025

Hi @Md.Syed,

Verifying you telephone number is not supported on the Adobe platform. If you have done the following and submit it, the only thing left for you to do is wait. Adobe staff does not monitor the communities and so will most likely not see your post. The waiting might take a while.

Go select "Contact us" from your contributor account page.

  • Select the main category as Account.
  • Provide detailed information about the error you are encountering, the exact message you see, the steps you have already taken, and specify that you are trying to verify a phone number from Bangladesh.
  • Submit

Best wishes

Jacquelin

Md.Syed작성자
December 26, 2025

Solved the issue . Thanks

Jill_C
Community Expert
Community Expert
December 26, 2025

How was it solved? Many others have reported the same issue, so it would be helpful to understand what steps you took to solve it.

Jill C., Forum Volunteer
RALPH_L
Community Expert
Community Expert
December 17, 2025

This issue is already known, It appears as though Adobe is not registering new contributors from Bangledesh. That is why your area code is not listed in the dropdown.

Jill_C
Community Expert
Community Expert
December 17, 2025

The Adobe Stock Contributor Support team does not monitor this forum, so you will receive no response here. Since you've already contacted them and received a support ticket, you'll just have to wait for a response via that channel. Also note that, per the rules of this forum, you are not supposed to post any personally identifying info here, including your email address.

Jill C., Forum Volunteer