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lam24599456hr02
Participant
August 24, 2023
Answered

URGENT -- Your account has a validation status issue. You should Contact us. Please help !!!

  • August 24, 2023
  • 1 reply
  • 614 views

Hello,

 

I have this message: "Your account has a validation status issue. You should Contact us."
and I can't do anything on the screen, except accessing Adobe ID settings.

 

I sent a message to the "Contact us" link, but no answer.

 

What I should do next ? What is wrong ? How can I validate and what to validate ?

Please URGENTLY help me release the account, I am willing to follow your instruction about the reason for blocking.

 

THANKS!!!!!!!!!!!!

 

Kind regards !
WING KUEN 

This topic has been closed for replies.
Correct answer Jill_C

If you have replied to the Contact Us link, there is nothing else you can do until Adobe replies. Their investigation could take days, or it could take weeks. Monitor your spam folder to be sure that you don't miss any replies.

1 reply

Jill_C
Community Expert
Jill_CCommunity ExpertCorrect answer
Community Expert
August 24, 2023

If you have replied to the Contact Us link, there is nothing else you can do until Adobe replies. Their investigation could take days, or it could take weeks. Monitor your spam folder to be sure that you don't miss any replies.

Jill C., Forum Volunteer
    L
    lam24599456hr02Author
    Participant
    August 24, 2023

    I contacted they, buy no reply. i also comtacted adbobe support, but they said no problem with my account, and they can/t help on this. Seems adobe technical support and contribution are differetn department.

    I got higher sale today, it's the issue to block me?

    George_F
    Community Expert
    George_FCommunity Expert
    Community Expert
    August 24, 2023

    Yes, Adobe Contributor Support is separate from the rest of Adobe Customer Support.  Adobe Customer Support won't be able to help you with this issue.

     

    If you've already contacted Adobe Contributor Support, the reply may take several days.  There isn't anything else to do except wait for their reply, and they will only communicate via email in regards to account matters.

    George F, Photographer & Forum Volunteer
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