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Rohit619
Participant
September 4, 2023
Answered

valadition issue

Hi,

I am a stock contributor. My account a validation issue. what should i do? I email adobe but no response.

 

 

Thank you

 

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    George_F
    George_FCorrect answer
    Community Expert
    September 4, 2023

    Your account has likely been suspended for potentially violating the Contributor Terms of Use. At this point you should contact Adobe Contributor Support using the link they provided when you attempted to log in. Adobe will reply most likely within a few days although it could take longer. Make sure to watch spam and other folders, my Adobe emails get filtered to the Promotions tab of my email service.

     

    There may be an investigation that could last several weeks. One user reported the investigation lasted 4 weeks.

     

    Be patient while Adobe works through the process, and be polite with any follow-up correspondence that is requested.

     

    The members of the forum aren't employees and we aren't able to help you other than advising you to contact Adobe with the link that's been provided when you log in. Adobe will only communicate with you about this via email. Good luck!

     

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    2 replies

    Abambo
    Community Expert
    AbamboCommunity Expert
    Community Expert
    September 4, 2023

    To add to @George_F's excellent analysis: Adobe won't discuss publicly the reasons that led to your validation issue. Only Adobe can tell you, but if you look at the posts in this forum, you may find out, that there are many other people having a similar problem like you. Adobe seems to lose tolerance for some kinds of offences.

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    ABAMBO | Hard- and Software Engineer | Photographer
      George_F
      Community Expert
      George_FCommunity ExpertCorrect answer
      Community Expert
      September 4, 2023

      Your account has likely been suspended for potentially violating the Contributor Terms of Use. At this point you should contact Adobe Contributor Support using the link they provided when you attempted to log in. Adobe will reply most likely within a few days although it could take longer. Make sure to watch spam and other folders, my Adobe emails get filtered to the Promotions tab of my email service.

       

      There may be an investigation that could last several weeks. One user reported the investigation lasted 4 weeks.

       

      Be patient while Adobe works through the process, and be polite with any follow-up correspondence that is requested.

       

      The members of the forum aren't employees and we aren't able to help you other than advising you to contact Adobe with the link that's been provided when you log in. Adobe will only communicate with you about this via email. Good luck!

       

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