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Nahid Hasan Nilim
Participant
October 30, 2023
Answered

Validation issue.

  • October 30, 2023
  • 3 replies
  • 684 views

Hi, I can't access into my account. When I try to access into my account It's showing "Your account has a validation status issue. You should Contact us". I have contacted but nothing is working I don't know what to do please help me so that I can get back access to the account.

 

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This topic has been closed for replies.
Correct answer Jill_C

The members of this community are also contributors and we can't help get your account restored. You must wait for Adobe to reply. It could take days or it could take weeks. Watch your spam folder as they will reply via email. 

3 replies

B
bananabeestudio
Participant
October 31, 2023

My account was also suspended at the beginning of this month (October 2023), basically you need to send an email to adobe to resolve this, they will send you an email asking if you agree with the terms of use, if you reply agreeing you need to wait for someone to unblock your account there. I had my account blocked for 10 days and my weekly sales dropped a lot, I don't sell even 1/3 of what I sold before the account was blocked. Some days I don't even make a dollar. So be prepared.

    Abambo
    Community Expert
    AbamboCommunity Expert
    Community Expert
    October 31, 2023

    Fluctuations of sales may be caused by the blocking, but may also be standard fluctuations. It is, however, true that a suspension hurts the sales. But after an initial period, sales should be back at a normal level.

    ABAMBO | Hard- and Software Engineer | Photographer
    Abambo
    Community Expert
    AbamboCommunity Expert
    Community Expert
    October 30, 2023

    If your account has been suspended, there is nothing that this community of peers can do for you. You will need to contact Adobe contributor support via the link at “Contact us”. Adobe will answer via e-mail, so watch your spam folder. The answer may take some time, depending on the workload of contributor support and the complexity of the investigation. So be patient and do not spam the contributor support.

    ABAMBO | Hard- and Software Engineer | Photographer
      Jill_C
      Community Expert
      Jill_CCommunity ExpertCorrect answer
      Community Expert
      October 30, 2023

      The members of this community are also contributors and we can't help get your account restored. You must wait for Adobe to reply. It could take days or it could take weeks. Watch your spam folder as they will reply via email. 

      Jill C., Forum Volunteer
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