Skip to main content
A
Anonymous
June 15, 2023
Answered

Validation status issue

  • June 15, 2023
  • 4 replies
  • 274 views

Hello,

 

I have this problem for this message: "Your account has a validation status issue. You should Contact us."
and I can't do anything on the screen, except accessing Adobe ID settings.

 

I sent a message to the "Contact us" link, but no answer.

 

What I should do next ? What is wrong ? How can I validate and what to validate ?

 

 

Kind regards !
Veres Szilard

    This topic has been closed for replies.
    Correct answer Jill_C

    There is nothing that the Community members can do to assist you in this matter. We are not Adobe employees and have no access to your account. If you have sent a message to Adobe Contributor Support they will respond to you, but it might take several weeks. In the meantime, don't send them repeated emails on the same subject, as this will further clog their system and possibly cause further delays.

    4 replies

    Abambo
    Community Expert
    AbamboCommunity Expert
    Community Expert
    June 16, 2023
    quote

     

    What I should do next ? What is wrong ? How can I validate and what to validate ?

     

     

    Kind regards !
    Veres Szilard


    By @22625963

    Your account got blocked for a cause. You need to wait for Adobe to answer your request for more information.

    ABAMBO | Hard- and Software Engineer | Photographer
    Nancy OShea
    Community Expert
    Nancy OSheaCommunity Expert
    Community Expert
    June 15, 2023

    @22625963,

    Work on other things while the investigation completes.  It could take several weeks.

    Adobe may temporarily suspend or permanently terminate a Stock Contributor account for any of the following:
    1) Suspicious sales or refund activity.
    2) Receipt of an official infringement complaint or "take down" notice from a 3rd party.
    3) Suspected violation of the Stock Contributor User Terms.

    https://www.adobe.com/content/dam/acom/en/legal/servicetou/Adobe_Stock_Contributor_Agreement-en_US-20160721_1200.pdf

    4) A technical problem that only Stock Support can fix.

    If you don't hear anything within 15 business days, send a follow-up to Stock Contributor Support:

    https://contributor.stock.adobe.com/contact

    Good luck.

     

    Nancy O'Shea— Product User & Community Expert
    T
    Test Screen Name
    Legend
    June 15, 2023

    Check your Spam folder too, they will usually send an explanation. Sometimes it is paperwork, sometimes they believe rules have been broken. Be ready to respond, but don't spam them.

    Jill_C
    Community Expert
    Jill_CCommunity ExpertCorrect answer
    Community Expert
    June 15, 2023

    There is nothing that the Community members can do to assist you in this matter. We are not Adobe employees and have no access to your account. If you have sent a message to Adobe Contributor Support they will respond to you, but it might take several weeks. In the meantime, don't send them repeated emails on the same subject, as this will further clog their system and possibly cause further delays.

    Jill C., Forum Volunteer
    Terms & ConditionsAccessibility statement
    Using the community Terms of use Privacy Cookie preferences Do not sell or share my personal information ad choicesAdChoices