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DBS134
Participant
July 20, 2023
Answered

Validation status issue

Hello,

 

I have this problem for this message: "Your account has a validation status issue. You should Contact us."

I sent a message to the "Contact us" link, but no answer.

What I should do next ? What is wrong ? How can I validate and what to validate ?

Regards !

 

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Jill_C
Jill_CCorrect answer
Community Expert
July 20, 2023

If you have replied to the Contact Us link, you will eventually receive a reply, though it could take weeks. In the meantime, don't spam Adobe with multiple emails on this topic, which only serves to further clog their already overwhelmed Contributor Support staff.

Jill C., Forum Volunteer
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1 reply

Jill_C
Community Expert
Jill_CCommunity ExpertCorrect answer
Community Expert
July 20, 2023

If you have replied to the Contact Us link, you will eventually receive a reply, though it could take weeks. In the meantime, don't spam Adobe with multiple emails on this topic, which only serves to further clog their already overwhelmed Contributor Support staff.

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Jill C., Forum Volunteer
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