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Q
Quoc30950795t4qd
Participating Frequently
July 17, 2023
Answered

Validation Status Issue for the Contributor Account

  • July 17, 2023
  • 10 replies
  • 1729 views

I was noticed that my contributor account had the validation status issue. I emailed for the detail and was informed that there were some unusual purchases in my account and I had to wait for the checking. I have been waiting for 5 days but there is no update. Does anyone get the same issue as mine? Please share to me how should I do to resolve the issue? Many thanks!

This topic has been closed for replies.
Correct answer Nancy OShea

Work on other projects while the investigation completes. It could take several weeks before you hear the results of their findings.

 

 

 

10 replies

Q
Quoc30950795t4qdAuthor
Participating Frequently
August 26, 2023

My account is locked due to unusual purchases. This is not caused by me. However I created a topic on this and it is also locked for comments.
What's happening?
Does Adobe really protect contributors or do they just want to take money from them?

 

[moderator merged with prior topic]

Jill_C
Community Expert
Jill_CCommunity Expert
Community Expert
August 26, 2023

What do you mean you "created a topic on this and it is also locked for comments"?

If you have replied to the Contact Us link on that page you must wait for Adobe to reply.

Jill C., Forum Volunteer
Q
Quoc30950795t4qdAuthor
Participating Frequently
August 27, 2023

https://community.adobe.com/t5/stock-contributors-discussions/validation-status-issue-for-the-contributor-account/m-p/13942260#M65526

My topic has been locked for comment. What do you think ?

Q
Quoc30950795t4qdAuthor
Participating Frequently
August 20, 2023

I can say that this is really stealing from the contributors. I sold 50 units in 2 days, got excited and went to show it off to everyone. But then I withdraw the money, the account is locked immediately. The amount was also not returned, no email response.
I believe a lot of people here are in a similar situation.
All images are designed by me
Unexpected high purchase is not related to the seller, the abnormal verification is Adobe's business, not mine. Instead they closed my account and took my money. A blatant theft.

Jill_C
Community Expert
Jill_CCommunity Expert
Community Expert
August 19, 2023

Intellectual Property. Could also be copyright violations if you have uploaded something for which someone else holds the copyright.

Jill C., Forum Volunteer
daniellei4510
Community Expert
daniellei4510Community Expert
Community Expert
August 19, 2023

No. As in Intellectual Property.

Adobe Community Expert | If you can't fix it, hide it; if you can't hide it, delete it.
Jill_C
Community Expert
Jill_CCommunity Expert
Community Expert
August 19, 2023

It's possible that one or more of your assets were reported by a Buyer or other Adonpbe user for poor quality or IP violations.

Jill C., Forum Volunteer
Q
Quoc30950795t4qdAuthor
Participating Frequently
August 18, 2023

I noticed that the account was locked during checkout. That is, if you do not press the pay out button, the account will still sell normally and after the payment is complete, the account will be locked and the entire amount will be confiscated.

Y
Yang Damon
Participating Frequently
August 19, 2023

All three of my accounts were blocked in this way. When your download volume is particularly high on a certain day, there is a probability of more than 90% that you will be blocked, and you are fine if you don’t withdraw cash, and you will be blocked if you withdraw cash. When I was banned, the withdrawal amount was 470 US dollars, and there was 120 US dollars in the account, and a total of 590 US dollars were confiscated by them. Don't expect it, your account will not be unblocked.

Jill_C
Community Expert
Jill_CCommunity Expert
Community Expert
August 19, 2023

Perhaps the reason for the blockage is that you have 3 accounts ! 

Jill C., Forum Volunteer
Q
Quoc30950795t4qdAuthor
Participating Frequently
August 14, 2023

It's been too long and I haven't received any response from Adobe. This is really unfair, my account was locked due to something I didn't do.
Please give me feedback

Jill_C
Community Expert
Jill_CCommunity Expert
Community Expert
August 14, 2023

No one here in the forum is an Adobe employee, so we can't help with issues relating to your account validation issue. There is nothing you can do except wait for a response from Adobe. 

Jill C., Forum Volunteer
Q
Quoc30950795t4qdAuthor
Participating Frequently
July 29, 2023

Till now i still have not received a response.

Jill_C
Community Expert
Jill_CCommunity Expert
Community Expert
July 29, 2023

We've heard here in the forum that the process can take weeks.

Jill C., Forum Volunteer
    M
    Molly303209857bae
    Participant
    July 29, 2023

    it's been almost 1 month already my friend.

    Nancy OShea
    Community Expert
    Nancy OSheaCommunity ExpertCorrect answer
    Community Expert
    July 17, 2023

    Work on other projects while the investigation completes. It could take several weeks before you hear the results of their findings.

     

     

     

    Nancy O'Shea— Product User & Community Expert
      RALPH_L
      Community Expert
      RALPH_LCommunity Expert
      Community Expert
      July 17, 2023

      Be patient. With some luck your account will soon be reactivated. Maybe not. Adobe has the right to deactivate any accounts they believe to be in validation of the service agreement.

      Wait another two weeks then write contributor-support again. Not too often. You do not want to anoy them.

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