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Participant
April 30, 2023
Question

Validation ststus issues

  • April 30, 2023
  • 3 replies
  • 789 views

hello, i got a mail from you that my adobe account was blocked because of my account that is non-compliant with your Terms of Use.
I have used some key words in my designs which are taken from other artists. I uploaded the same design in my another account. I apologize for that and will not make the same mistake again. I will delete these designs from my account Please unblock my account.

This topic has been closed for replies.

3 replies

Nancy OShea
Community Expert
Community Expert
April 30, 2023

Fellow users can't help you with an Account problem. That's between you and Adobe Stock Contributor Support.

 

Adobe may temporarily suspend or permanently terminate a Stock Contributor account for any of the following:
1) Suspicious sales or refund activity,
2) They received an official infringement complaint or "take down" notice from a 3rd party.
3) Suspected violation of Stock Contributor User Terms.

 

If you violated the USER TERMS, it's game over.  You probably won't be invited back.


Going forward, maybe you can submit your work to other microstock agencies.   Or maybe you can create a new Contributor account under another ID. 

 

Whatever you decide, best of luck.

 

Nancy O'Shea— Product User & Community Expert
RALPH_L
Community Expert
Community Expert
April 30, 2023

If I understand correctly, you have more than one account? I assume that alone is a reason for blocking. Deffinately, posting the image in both accounts is. Good luck on getting your accounts reopened.

Abambo
Community Expert
Community Expert
April 30, 2023
quote

If I understand correctly, you have more than one account? I assume that alone is a reason for blocking.

By @RALPH_L

I think you can have more than one account, even that this is not reasonable.

quote

Deffinately, posting the image in both accounts is.


By @RALPH_L

That for sure is a problem. What is also a concern, is using unrelated keywords.

ABAMBO | Hard- and Software Engineer | Photographer
Jill_C
Community Expert
Community Expert
April 30, 2023

You are not communicating directly with Adobe on this Community Forum. You must correspond directly with Adobe via the email address that they have provided in order to resolve your account issue.

Jill C., Forum Volunteer
sanji31Author
Participant
April 30, 2023
I mailed them but they didnt response..
sanji31Author
Participant
April 30, 2023

My account has been blocked for 5 days. I can't access my account. A message appears "Your account has a validation status issue. I sent a message to the "Contact us" link, but no answer. What can I do now? Please help me.

 

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