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Participating Frequently
May 25, 2019
Question

Video uploaded by FTP it doesn't show to my account

  • May 25, 2019
  • 1 reply
  • 644 views

I uploaded a Video MP4 25 seconds  around 30 mb using FTP one day ago. I would expect to see in my account under pending or under new. I cannot see it anywhere. I didn't see any email notification either that video was uploaded. I tried twice the upload and my FTP client showed me that was uploaded successfully. So it is a mystery why I cannot see it in my account. I appreciate all your help.

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1 reply

jacquelingphoto2017
Community Expert
Community Expert
May 25, 2019

Hi evangelism,

You did not say if you looked in Rejected or Dashboard under All or Videos. Please let us know.

If you do not see them at all, the file names/numbers might be helpful in assisting you.

Regards

JG

Participating Frequently
May 25, 2019

Yes I looked there too. It was not  there either. Thank you.

jacquelingphoto2017
Community Expert
Community Expert
May 25, 2019

Hi evangelism,

Thank you for that information. Can you please provide us with the file names/numbers so that we can assist you further.

Regards

JG