Skip to main content
Participant
August 21, 2024
Question

Videos Approved over a 2 weeks ago not appearing in portfolio and Adobe stock system

  • August 21, 2024
  • 2 replies
  • 298 views

Hi!

AI Videos Approved over a 2 weeks ago not appearing in my portfolio and Adobe stock system. 

Images ID: 895391228, 895391221, 893009000, 891094974, 891067684, 889347723 

 

Can someone help me with this issue?

Thanks! 

This topic has been closed for replies.

2 replies

Nancy OShea
Community Expert
Community Expert
August 21, 2024

Which country are you searching from?

 

Nancy O'Shea— Product User & Community Expert
Tatiana47Author
Participant
August 21, 2024

From Japan, and I never had such a problem before, all the works always appeared in my public portfolio and were searched by keywords. But not this time

Jill_C
Community Expert
Community Expert
August 21, 2024

I am able to find these files by searching on the asset number in the Buyer Portal. How are you able to determine the asset number if you can't see them in your portfolio ?

Jill C., Forum Volunteer
Tatiana47Author
Participant
August 21, 2024

Yes, files searchable only by numbers not by keywords. But buyers search by keywords and not by numbers, right?

 

I can see these files on my contributor page, but not in my public portfolio

Jill_C
Community Expert
Community Expert
August 21, 2024

Yes, of course Buyers search by keywords. I searched by asset number just to prove that your assets are online. You can search for videos by title for this one: 895391221 "Snow-Covered Branch with Berries", change the filter to Gen AI only and you'll easily find it.

 

How many assets do you have in total in your account? It's possible that these particular assets are many pages down. I'm not sure how Adobe chooses the assets to display on your Portfolio. On mine it seems to be a mixture of recently accepted images and recently sales.

Jill C., Forum Volunteer