Videos Approved over a 2 weeks ago not appearing in portfolio and Adobe stock system

Forum|Forum|1 year ago
August 21, 2024
2 replies
298 views

Hi!

AI Videos Approved over a 2 weeks ago not appearing in my portfolio and Adobe stock system.

Images ID: 895391228, 895391221, 893009000, 891094974, 891067684, 889347723

Can someone help me with this issue?

Thanks!

This topic has been closed for replies.

Nancy OShea

Community Expert

Which country are you searching from?

Nancy O'Shea— Product User & Community Expert

T

Tatiana47Author

Participant

From Japan, and I never had such a problem before, all the works always appeared in my public portfolio and were searched by keywords. But not this time

Jill_C

Community Expert

I am able to find these files by searching on the asset number in the Buyer Portal. How are you able to determine the asset number if you can't see them in your portfolio ?

Jill C., Forum Volunteer

T

Tatiana47Author

Participant

Yes, files searchable only by numbers not by keywords. But buyers search by keywords and not by numbers, right?

I can see these files on my contributor page, but not in my public portfolio

Jill_C

Community Expert

Yes, of course Buyers search by keywords. I searched by asset number just to prove that your assets are online. You can search for videos by title for this one: 895391221 "Snow-Covered Branch with Berries", change the filter to Gen AI only and you'll easily find it.

How many assets do you have in total in your account? It's possible that these particular assets are many pages down. I'm not sure how Adobe chooses the assets to display on your Portfolio. On mine it seems to be a mixture of recently accepted images and recently sales.

Jill C., Forum Volunteer

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