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Participant
September 25, 2024
Question

Wait time for image review

  • September 25, 2024
  • 2 replies
  • 313 views

I have over one hundred images awaiting review and many of them have been waiting for over three months from when I submitted them. I am ready to submit another three recent shoots also. What is taking so long? Is something wrong at Adobe?

HN

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2 replies

Jill_C
Community Expert
Community Expert
September 25, 2024

Adobe approves up to a million assets per week. There's nothing "wrong" other than they continue to receive very high volumes of submissions. Be patient. All will be reviewed eventually.

Jill C., Forum Volunteer
Participating Frequently
September 26, 2024

There is absolutely something "wrong". I have images approaching 5 months waiting now, and yet you have said here on the forums you add new images every few days and have a constant stream of approvals. So how is something not "wrong" if some contributors are still getting regular approvals and hundreds others have images waiting months and months with no approvals? And yes I have conatced support about "stuck" images and just like approvals, there are also no support responses.

Jill_C
Community Expert
Community Expert
September 26, 2024

I didn't say that my constant stream of approvals was fast, just that they all do get reviewed eventually. I have some that have now waited 4+ months, but every now and then one of those oldest images gets picked up out of the basket of perhaps many millions waiting for review and reviewed and added to my portfolio. 

Jill C., Forum Volunteer
daniellei4510
Community Expert
Community Expert
September 25, 2024

We don't know the reason for the long wait times. Read through the forum and you will see dozens of posts complaining about the issue. It appears that not all contributors are affected, but many them are.

Adobe Community Expert | If you can't fix it, hide it; if you can't hide it, delete it.