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December 23, 2023
Question

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  • December 23, 2023
  • 3 replies
  • 197 views

I uploaded the file 4 months ago. But the files are still under review. Please look into the matter. thank you

 

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3 replies

Nancy OShea
Community Expert
Community Expert
December 24, 2023

Check your Pending folder.  Stock may have requested a property release from you. Whoever designed & owns the skyscraper will need to give you permission to use the building's image commercially.   See Property Release & known image restictions below.

 

Review times vary based on how many assets are ahead of yours in the wait queue.
===========
Property Releases:
https://helpx.adobe.com/stock/contributor/help/property-release.html

Image Restrictions:

https://helpx.adobe.com/stock/contributor/help/known-image-restrictions.html

 

 

 

Nancy O'Shea— Product User & Community Expert
RALPH_L
Community Expert
Community Expert
December 23, 2023

That is the upload time. Not the time that you submitted for review. Your photos will probably be refused for IP issues. They are not landscape photos they are photos of modern buildings where the design belongs to the architect.

daniellei4510
Community Expert
Community Expert
December 23, 2023

We can't do that for you. We are contributors like yourrself. 4 months does seem like a very long time. You might try contacting contributor supplor as per the following link: https://helpx.adobe.com/stock/contributor/help/Need-Help-Contact-Us.html#:~:text=If%20you%20can%27t%20find,directly%20to%20the%20Support%20form.&text=Select%20the%20main%20category%20that%20best%20represents%20your%20question.

Adobe Community Expert | If you aren't submitting your assets in sRGB, you probably didn't read the rules.
Abambo
Community Expert
Community Expert
December 23, 2023

I can top that… It's the upload time, not the submission time. The asset above was just submitted when I took the screenshot. 🤔 🤔

 

But yes, if the submission time is near those 4 months, then @Kushbula Ahme34425544kbdj should contact contributor support. I would however guess that the assets will earn a refusal, either on IP or on quality. But that is only a quick guess on the thumbnails that I saw here.

ABAMBO | Hard- and Software Engineer | Photographer