What's Happening? Contributors Account Not Opening

Dear sir/madam,

For the last year, or almost a year I have been reporting multipe issue observed on my account. Most of these issues seem to be ignored. I will be posting them one by one. Please note that each of these isues are not universal, meaning not all files are affected - some are, some are not. However instead of being addressed and corrected, it would appear others are added. As I said, my reports are not address, and I am being carried wide to the point of being sent on a wild goose chase. 

Starting from the most current issue I will tabulate, then we can deal with them two at a time. if you wish to tackle all at once let me know.

1. I believe not all my sales are recorded.
2. Some of my files are not correctly indexed.
3. Some of my files are linked duplicated.

• I have been noticing in recent times that on my Public Profile (do not confuse with dashboard) some of my more recent files find themselves close to the top of the first page, but they are not recorded as sold. Understanding the algorithm I found it odd, but figured that they sort of lie in a gray area where views could have taken them there. (Transparency was taken away when "views" were removed from our dashboard.) The three files that caught my attention at first were ID 375515139, 375515036, and 375514954. It has ever since been catching my attention with the movements of other  files and it started to become more and more clear that these files could not have moved to where they are passing files that are sold multiple times within such a short time between upload and the given days except they are sold, yet there is no record of payment for them. It is in excess of 10 files that would have fallen in this category.  The most prominent one is file ID382290768 ( a tiny bug on the edge of an outdoor concrete step) that I noted on the 8^th of October 2020. Within two days of being accepted it moved to second position on my Public profile passing files that were sold multiple times (up to 4 times) to sit beside the best seller.  See the screenshot below:

It was later passed by one other file that got sold for the fifth time. See screenshot below:

After a couple of days the file beside it was dislocated and the little bug once again finds itself in second position. One full week passed before it was dislodged by multiple sales of other files.

I checked on the Adobe pages. On October 8^th it was near the top of page 2 after passing more than 3,000 files within 2 days. On October 9^th it was at the bottom of page 1, One week later it was still struggling to make its way to the middle of page 1. October 26^th the beloved famous bug is still struggling to make it to the top of page 1 (having 5 lines to go) on the general Adobe pages. The bug that made it pass over 3,000 files within 2 days cannot pass 150 files within 18 days,

thus my conclusion; this file along with others are sold, and there is a bug on the account that is preventing most of my downloads from recording sales. Without making it to the top of page 1, today it has retreated to page 2 as in the screenshot below:

Please note that all I am now posinting here was reported via contributor-support@adobe.com. I was directed by the agent to take my issues to https://stock.adobe.com/ . I first made contact on a Sunday and I was given the above e-mail address to make contact with the team that is better able to assit me. A mid-week connection with the chat connected me with the team specialized in dealing with the matter. The contact happened to be the very agent that gave me the web link. After hours he did not answer the chat. I guess he might still be reviewing my case.

My next issue has to do with wrong indexing of some of my files. This too was included in the report sent to the above e-mail address, and is an approximately one year old issue.

Regards

Jacqulein

Good evening. The page block-out (or probably it could be better described as white-out) seem to be normalized - thanks. In light of my general statement in the original post, I will be more specific with the other issues in my next posts.

@MatHayward & @WendellaBee - Could you please look at this?

Thanks,

David