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Participant
February 13, 2019
Answered

Why are my pictures and videos not on sale?

  • February 13, 2019
  • 3 replies
  • 552 views

Hi,

I have the problem, that my footage and pic, I submitted still aren´t on sale. My content is "waiting for review" for over a week.
I´ve sent my passport. so I should be verified.

How long do I have to wait?

This topic has been closed for replies.
Correct answer reindo

HI,
the Tax Information is approved, since the very beginning. Today all of a sudden, I got Mails, that my content is now being reviewed. At least part of it. So it should start now ;-)

Thanks for your help everyone.

3 replies

jacquelingphoto2017
Community Expert
Community Expert
February 14, 2019

Hi Reindo,

On the top menu bar click on "Contributor Account". Scroll to the bottom to "Tax Information". Check to see if your "Status" is validated. Let us know so we can assist further.

Regards

JG

reindoAuthorCorrect answer
Participant
February 14, 2019

HI,
the Tax Information is approved, since the very beginning. Today all of a sudden, I got Mails, that my content is now being reviewed. At least part of it. So it should start now ;-)

Thanks for your help everyone.

Abambo
Community Expert
Community Expert
February 14, 2019

That means that your id has been validated an you can start contributing and selling... Good luck.

ABAMBO | Hard- and Software Engineer | Photographer
twaritar3263062
Participating Frequently
February 13, 2019
Abambo
Community Expert
Community Expert
February 13, 2019

Did you get a message back from Adobe? When your account has been accepted, you get informed. The same when there is a problem with your id.

After that, reviews are normally in a 2-5 work days range.

Please note also that when a model release is required, you will nee to take action.

ABAMBO | Hard- and Software Engineer | Photographer
reindoAuthor
Participant
February 13, 2019

Nope!
Created the account, submitted 100+ pictures and videos. Nothing since then.

No mails, about my ID or anything else.
Just strange.

Abambo
Community Expert
Community Expert
February 13, 2019

Contact customer support via the "Contact us" link on the contributor's site footer.

ABAMBO | Hard- and Software Engineer | Photographer