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arnaucosta
Participant
January 29, 2019
Answered

Why are my uploaded and approved files not available?

  • January 29, 2019
  • 2 replies
  • 542 views

Hi,

I have some uploaded and approved video footage, but when I search for it as a buyer it doesn't appears.

When I click on the file number it goes to a "Page not found" page.

So, I suppose that those files are not available to be bought. Isn't it?

Some of that files are:

FILE # 245200112

FILE # 245198859

FILE # 245194785

This topic has been closed for replies.
Correct answer MatHayward

The clips do not meet our file requirements to be online at Adobe Stock. Video 245200112 is 1440X1080 which is not an approved file size.

You can view our file requirements here: https://helpx.adobe.com/stock/contributor/help/video-requirements.html

Requirements for contributing video to Adobe Stock

Kind regards,

Mat Hayward

2 replies

MatHayward
MatHaywardCorrect answer
Legend
March 9, 2019

The clips do not meet our file requirements to be online at Adobe Stock. Video 245200112 is 1440X1080 which is not an approved file size.

You can view our file requirements here: https://helpx.adobe.com/stock/contributor/help/video-requirements.html

Requirements for contributing video to Adobe Stock

Kind regards,

Mat Hayward

Abambo
Community Expert
Community Expert
March 9, 2019

so, basically, the did not get approved...

ABAMBO | Hard- and Software Engineer | Photographer
Sheena Kaul
Legend
January 29, 2019

Moving to Adobe Stock Contributors​ and looping in MatHayward​ for expert advise.