Why can’t new accounts verify phone numbers from Bangladesh?

Question

Hello everyone,
I am trying to create a new Adobe Stock Contributor account from Bangladesh, but during the registration process, the phone number verification is not working.
&#128313; My issue:

When I enter my Bangladeshi mobile number, I don’t receive the verification code.

I tried multiple times with different operators but still no success.

Because of this, I cannot complete the account setup.

&#128313; My questions:

Is Adobe currently not supporting SMS verification for Bangladesh?

Is this a temporary technical issue or a permanent restriction for contributors from Bangladesh?

Are there any alternative methods (like email verification or support request) to complete the process?

It would be very helpful if Adobe staff or experienced contributors could explain the current policy for Bangladesh and suggest a solution.
Thanks in advance for your guidance.
Best regards,bellal
 
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Abambo · Answer

1. No idea, but there are multiple people reporting this issue.

2. One user reported that after a while he could verify his number, but he vehemently refused to tell us the country from where he was trying to verify his number. Bangladesh seems to be a "permanent" issue.

3. No, not to my knowledge. You my try using Adobe customer service, as this is an issue with setting up a Adobe ID. Adobe stock is only using this information to verify that the account holder does not have created multiple accounts. My best guess is, that you are a colateral to the contributors who tried to fool the system. When they introduced this check, they probably did not think that there are countries where this check does not work.

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