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Participant
August 12, 2026
Question

Why is my Adobe Stock account not active, even though I have already registered

  • August 12, 2026
  • 9 replies
  • 59 views

Here is what my account looks like

    9 replies

    Nancy OShea
    Community Expert
    Community Expert
    August 18, 2026

    If you were unable to verify your email & phone on the previous account, it’s likely due to geo-restrictions. Sadly, there’s not much anyone can do about that. 

     

    Nancy O'Shea— Product User & Community Expert
    RALPH_L
    Community Expert
    Community Expert
    August 17, 2026

    Multiple accounts violate the contributor agreement. You are provided a Contact us link. You need to use it to make an appeal.

    Participant
    August 17, 2026

    Understood. I sincerely apologize for the error on my part🙏🏻

    Participant
    August 14, 2026

    So, how is the solution? 

    Jill_C
    Community Expert
    Community Expert
    August 12, 2026

    Have you previously created other Adobe Stock accounts?

    Jill C., Forum Volunteer
    Participant
    August 12, 2026

    Yes, I previously created an account, but since it was unusable, I registered a new one. However, it resulted in this issue

    Jill_C
    Community Expert
    Community Expert
    August 12, 2026

    Why is it “unusable”?

    Jill C., Forum Volunteer