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catalinab66451619
catalinab66451619
Participant
February 14, 2017
Answered

Why is my ID rejected?

  • February 14, 2017
  • 1 reply
  • 413 views

Hi,

I just joined adobe stock and would like to sell my stock photos. But my ID keeps on getting rejected and I don't know why. I do use the same name as the ID.

I don't even know where and who to I ask my questions. Isn't there some kind of support available? I don't seem to find any link on the page.

Thanks,

Catalina

This topic has been closed for replies.
Correct answer Kirsten Harris

Now, that your name was corrected and your ID re-uploaded, we approved it. All IDs are deleted from our servers within 24 hours of review.

1 reply

Kirsten Harris
Kirsten Harris
Participating Frequently
February 15, 2017

I looked up your account on the backend and noticed you didn't enter a correct first and last name. You can change it in the contributor portal under the contributor account tab. Click on the Edit symbol to modify your first and last name as it appears on your ID card and resubmit.

catalinab66451619
catalinab66451619Author
Participant
February 15, 2017

Actually I changed my name just before reuploading the ID and it's still rejected. My name appears as correct as far as I can see it.

Kirsten Harris
Kirsten HarrisCorrect answer
Participating Frequently
February 15, 2017

Now, that your name was corrected and your ID re-uploaded, we approved it. All IDs are deleted from our servers within 24 hours of review.

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