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Why is the payout button grayed out even though I have $25.00

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This will be my 9th payout, so I have received payments before without any issues. My balance is above the minimum threshold, but the payout button is still not active. Has anyone else experienced this? Is there a delay or a specific reason for this?

Contributor critique

Jill_CCorrect answer

Community Expert

It's probably a rounding issue. The exact amount due might be $24.995 for instance and the next sale will put you over the $25 threshold.

Jill C., Forum Volunteer

Jill_C

Correct answer

Community Expert

It's probably a rounding issue. The exact amount due might be $24.995 for instance and the next sale will put you over the $25 threshold.

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Jill C., Forum Volunteer

Abambo

Community Expert

You have a balance of exactly $25.00. if the condition is defined as having more than $25, it will stay greyed out until you are abovge $25.00. I would wait for the next sale for getting there.

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ABAMBO | Hard- and Software Engineer | Photographer

T

TStyle79

Participant

It may be, that the previous payment has not yet been received.

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A

Ameer37672977t018Author

Participant

All my previous payments have been successfully received, and there are no pending transactions.

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T

TStyle79

Participant

Then maybe 25.01 is needed

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Nancy OShea

Community Expert

Has it been at least 45 days since your first sale?

Have you completed the Tax forms?

Do you have a verified PayPal, Skrill or Payoneer account set-up to receive funds?

https://helpx.adobe.com/stock/contributor/help/getting-paid.html

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Nancy O'Shea— Product User & Community Expert

A

Ameer37672977t018Author

Participant

Yes, my first sale was over a year ago, and this will be my 9th payout. I have a verified Payoneer account, and my tax forms are completed. Despite this, the payout button is still grayed out. Has anyone else faced this issue or knows why this might be happening?

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Nancy OShea

Community Expert

Have you tried using another browser that does not have script blockers or VPN enabled?

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Nancy O'Shea— Product User & Community Expert

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