Why when I submit images it appear white?

Forum|Forum|3 years ago
March 10, 2023
3 replies
367 views

Hello,

Whenever I submit an image it apepars like that in the review area.

this problem was like 2-3 weeks ago

what shall I do? thanks.

Troubleshooting

This topic has been closed for replies.

Correct answer Nancy OShea

Delete the asset and resubmit an accepted file format.

Raster images - .jpg or transparent .png
Vector Illustrations - .ai, .eps or .svg
Video - MOV or MP4

RALPH_L

Community Expert

Try a different browser. If everything is ok in the new browser, delete the cookies and temp data in the old browser. Try the old browser again.

Abambo

Community Expert

I think it is only a display error in your browser. Contact Contributor Support to check if that is the case.

Need help? (Stock Contributor Support)

Browser errors (or ill configured add-ons) can cause this. Clearing cache and cookies sometimes helps.

Or you could confirm the browser error theory with a different browser. You may also check this, by using a different network, like home vs work. Or cell phone vs home/work. Or using a different computer.

Report back when you did do your tests.

ABAMBO | Hard- and Software Engineer | Photographer

Nancy OShea

Correct answer

Community Expert

Delete the asset and resubmit an accepted file format.

Raster images - .jpg or transparent .png
Vector Illustrations - .ai, .eps or .svg
Video - MOV or MP4

Nancy O'Shea— Product User & Community Expert

M

Malak AnasAuthor

Known Participant

I've changed the file format it did work ! thank you

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