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Participant
July 13, 2026
Question

Widespread SMS Gateway Error: Cannot add Pakistani (+92) mobile number to new Contributor Account

  • July 13, 2026
  • 0 replies
  • 4 views

Hello Adobe Community and Support Team,

I am trying to complete my registration process for a new Adobe Stock Contributor account, but I am completely stuck on the mobile phone number verification step.

When trying to add my number, I keep getting the generic error: "An error occurred while performing this action. Please try again later."

I have carefully verified that I am formatting the number correctly (removing the leading zero after selecting the country code, e.g., +92 309xxxxxxx). I have also tried every troubleshooting step recommended in similar threads, including:

  • Clearing browser cache and cookies
  • Trying alternative browsers (Chrome, Edge, Safari)
  • Attempting the setup using Mobile Data instead of local Wi-Fi
  • Trying a completely separate mobile network carrier SIM card
  • Attempting the setup via the Adobe Creative Cloud mobile application

None of these options work, which heavily suggests a recurring routing/gateway failure between Adobe's international SMS verification provider and telecom networks in Pakistan (+92).

Could an Adobe Administrator or Employee please look into my account or advise on how to bypass this verification screen so I can access my Contributor Dashboard?

Thank you.