Without my response adobe closed my case. i was outside and also facing Net blockage issues in pak

Forum|Forum|1 year ago
August 24, 2024
3 replies
151 views

There is an internet blockage issue in Pakistan, and I was also out of the city and away from my laptop. Adobe CS responded to my email regarding the request made after my account was blocked. I couldn’t reply, so Adobe CS closed my case without my response. I have appealed again; will they reopen my case? Also, I received a response after 6 months.

Contributors

This topic has been closed for replies.

Abambo

Community Expert

If your account has been suspended, there is nothing that this community of peers can do for you. You will need to contact Adobe contributor support via the link at “Contact us”. Adobe will answer via e-mail, so watch your spam folder. The answer may take some time, depending on the workload of contributor support and the complexity of the investigation. So be patient and do not spam the contributor support.

In addition, Adobe is not responsible if you experience an internet outage. As sorry as we are, we can't help.

ABAMBO | Hard- and Software Engineer | Photographer

Jill_C

Community Expert

No one here in the user community can advise whether Adobe will reinstate your account, however if you have launched an official Appeal they will respond to that.

Jill C., Forum Volunteer

N

Neeai

Known Participant

they will response you

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