Wrong Images Format

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Hi, I just uploaded some images (with background) in .png format the i just realized that i should convert them into .jpeg firts. Should i wait them to be reviewed of can i upload the same images with .jpeg format?

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Jill_CCorrect answer

Community Expert

If your PNGs do NOT have transparent background, you should delete and resubmit as jpg.

Jill C., Forum Volunteer

Jill_C

Correct answer

Community Expert

If your PNGs do NOT have transparent background, you should delete and resubmit as jpg.

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Jill C., Forum Volunteer

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bayuherkuncahyoAuthor

Participant

Ahh, Thank you! i just found the delete button. It's seem hidden down there.

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daniellei4510

Community Expert

No, you did it correctly. Pngs should be uploaded as pngs. Do not upload the same images in jpg format.

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Adobe Community Expert | I have miles to go before I sleep, but I'm all done on this end.

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bayuherkuncahyoAuthor

Participant

Okey, but the guidelines stated that all PNGs must be transparent. Usually i uploaded as jpgs, but i missed this one and uploaded them as PNGs while they're not transparent. If they're rejected due to missformated (later), can i re-upload again?

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daniellei4510

Community Expert

If you uploaded PNGSs without transparent backgrounds, I'd delete them now on your own. There is always the possibility that PNGs without transparent background will make it through the moderation process. If buyers download those assets are they do not have transparent backgrounds, they complain. And complaints can sometimes lead to a review of your entire portfolio.

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Adobe Community Expert | I have miles to go before I sleep, but I'm all done on this end.

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