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Known Participant
May 19, 2023
Answered

You kick me like a dog, call me a liar to make money from my work!!!

  • May 19, 2023
  • 5 replies
  • 1170 views

My account was blocked under the false accusation of copyright infringement. If you want to earn money with my art reactivate my account immediately!!! What are you thinking?

 

[moderator removed expletives and threats and cured topics]

This topic has been closed for replies.
Correct answer Nancy OShea

Work on other things while the investigation completes.

Adobe may temporarily suspend or permanently terminate a Stock Contributor account for any of the following:
1) Suspicious sales or refund activity,
2) They received an official infringement complaint or "take down" notice from a 3rd party.
3) Suspected violation of Stock Contributor User Terms,
4) A technical problem that only Stock Support can fix.
Stock Contributor Support: https://contributor.stock.adobe.com/contact

Goodbye & best of luck.

 

5 replies

jacquelingphoto2017
Community Expert
Community Expert
May 19, 2023

Hi @Anavrin Art,

When you post here you are not speaking with Adobe, but fellow contributors. 

Did Adobe say you are the guilty culprit or did you get a generic Copyright Infringement notification. Did you confirm that they are saying you infringe on someone's copyright? It could be someone infringing on your copyright.

Let's assume someone complains to Adobe that you copied their art and submit without due permit. Adobe notifies you that you did same. There is a link Adobe provide for you to provide proof of copyright ownership. Have you tried doing that?

The other scenario is Adobe sees your work on another platform under another name. They do not know who copy from who. Your account is frozen for copyright infringement. Again you will need to prove the images or the other account belongs to you. Before you act on impulse you should think rational and provide proof of ownership using the contact information Adobe provide you.

Best wishes

Jacquelin

 

Henrik Heigl
Community Expert
Community Expert
May 19, 2023

Hi,

 

as Jill mentioned, Adobe Stock should be contacted via reply to the Mail you get that says that you are blocked or at https://contributor.stock.adobe.com/de/contact 

Also maybe try to be calm and objctive when contacting the Stock Support.

Hope that helps.

regards,Henrik
Inspiring
May 19, 2023

We understand you are upset.  But this is not the place to vent your rage.  No one here has the power of the ability rectify your problems.  Only Adobe can do that and they are the ones you should be talking to.  There is a link in the message you received to access the Adobe staff with the ability to look into your casse and resolve any errors.  I suggest you talk to them.  And rememb er that they too are human beings and they are unlikely to respond well to your being impolite with them. They are only doing their job.

 

Jill_C
Community Expert
Community Expert
May 19, 2023

Your rant is not directed to Adobe in this forum, and you will not receive a response from Adobe here about your account status. This forum is primarily supported by fellow Contributors, not Adobe employees, and we have no ability to look into your account to assess what the issues are. If your account has been blocked, you must reply to Adobe using the link that was provided and they will reply in due time. Their support staff is quite overwhelmed right now, so it might take a while.

Jill C., Forum Volunteer
Known Participant
May 19, 2023

If you don't have anything useful to say, keep quiet.

Jill_C
Community Expert
Community Expert
May 19, 2023

I believe I did say something useful, namely that Adobe will NOT respond to you regarding your account status in this forum. Any communication on that subject will occur directly between you and Adobe. 

Jill C., Forum Volunteer
Known Participant
May 19, 2023

I had the account blocked and I continue to receive daily income reports? Are you going to pay money for my work or are you really going to rob me?

Abambo
Community Expert
Community Expert
May 19, 2023

A blocked account cannot generate income. Blocked means that also the assets are offline. Especially if there is a copyright infringement, keeping the account open would engage Adobe's responsibility.

ABAMBO | Hard- and Software Engineer | Photographer