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aliftin
aliftin
Participant
January 9, 2022
Answered

Your account has a problem

  • January 9, 2022
  • 4 replies
  • 418 views

Hi guys, can you please tell me who can I contact for help in unlocking the author's account?

 

Good afternoon, dear Adobe support. Can you please tell me why there was a blocking of my author account? The ban occurred on January 7th with the reason: "Your account has a problem with the verification status. You need to contact us."

 

I am writing to them on the official email, there has been no answer for more than a week

This topic has been closed for replies.
Correct answer aliftin

Yes, I completely forgot that this is the weekend. Reworked a little. But the account has already been restored

4 replies

Abambo
Community Expert
AbamboCommunity Expert
Community Expert
January 10, 2022

Official e-mail? So, you used the contact address that was given in the mail?

 

I would check the spam folder. Adobe tries to respond rapidly to requests. But the 7th was a Friday, and even Adobe employees have a right to take the weekend.

ABAMBO | Hard- and Software Engineer | Photographer
aliftin
aliftinAuthorCorrect answer
Participant
January 10, 2022

Yes, I completely forgot that this is the weekend. Reworked a little. But the account has already been restored

Abambo
Community Expert
AbamboCommunity Expert
Community Expert
January 10, 2022

I can understand the panic, when the account gets suspended… 🙂 I'm happy that your troubles found a resolution.

 

ABAMBO | Hard- and Software Engineer | Photographer
    aliftin
    aliftinAuthor
    Participant
    January 10, 2022

    Thanks a lot for your help. The issue has been resolved. Indeed, it was necessary to wait for the start of the working week. The account was unblocked. 

    Nancy OShea
    Community Expert
    Nancy OSheaCommunity Expert
    Community Expert
    January 10, 2022

    As @Jill_C said, you must contact Adobe Stock Contributor Support for assistance during normal business days.  They are not available on weekends or holidays.   If you don't get a reply, check your email spam folder.

     

    Stock Contributor Support: https://contributor.stock.adobe.com/en/contact

     

    Nancy O'Shea— Product User & Community Expert
    Jill_C
    Community Expert
    Jill_CCommunity Expert
    Community Expert
    January 10, 2022

    If they just blocked you on January 7th, you haven't been waiting for more than a week for a reply. If you haven't received a response by early next week, resend it. We here in the Forum are volunteer contributors, and not employees of Adobe so we do not have the ability to look into your account.

    Jill C., Forum Volunteer
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