Your account has a validation status issue.

Hi Louisa,

Sorry about your problems, but neither can we see what happened. We do not have insight into your account. You need to contact stock contributor support: Need help? (Stock Contributor Support)

If you are new to stock, you should consider these resources: https://helpx.adobe.com/stock/contributor/tutorials.html
Please read the contributor user manual for more information on Adobe stock contributions: https://helpx.adobe.com/stock/contributor/user-guide.html
See here for rejection reasons: https://helpx.adobe.com/stock/contributor/help/reasons-for-content-rejection.html
and especially quality and technical issues: https://helpx.adobe.com/stock/contributor/help/quality-and-technical-issues.html