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B.E. Sayles
B.E. Sayles
Known Participant
March 10, 2023
Answered

Your account has a validation status issue.

  • March 10, 2023
  • 4 replies
  • 907 views

Multiple emails to support.

Multiple 'Contact Us' form submissions.
One phone call: Told I had to use the form to receive support.

One 65minute wait on chat, only to have it close out on me.
No missed emails in the spam folder.

Today, sitting for 45 minutes staring at a chat window after being notified that Padmavathi has entered the chat. Thought I'd grab a pitchfork and a torch and head to the forums.

I've been in IT for 21 years and I'm starting to think that Adobe has surpassed EMC in the race to the Worst Support in the Industry.


This topic has been closed for replies.
Correct answer RALPH_L

There is the problem. Duplicate photos on different accounts. Adobe must close both accounts. There is an obvious theft involved. Adobe is not obligated to resolve the issue. You are! Maybe through civil court?

Good luck. I have never heard of anyone who posted here that ther account was reactivated.

4 replies

Nancy OShea
Community Expert
Nancy OSheaCommunity Expert
Community Expert
March 10, 2023

1. Online Chat can't help Adobe Stock Contributors.  Product support is for product & billing matters only. 

 

2. To contact Adobe Stock Contributor support, use direct email or the contributor support links in your Contributor portal. 

Stock Contributor Support: https://contributor.stock.adobe.com/en/contact

 

When Adobe Stock's terms of agreement are violated, they terminate the violating account. 

https://helpx.adobe.com/stock/contributor/help/submission-guidelines.html

 

When suspicious activity is detected, they suspend the account while an investigation is performed.  This takes time.  Be patient and cooperative while they complete the process.  Check your spam / social folders for a reply by email.

 

Nancy O'Shea— Product User & Community Expert
B.E. Sayles
B.E. SaylesAuthor
Known Participant
March 10, 2023

Thanks for the reply.

1. Online Chat can't help Adobe Stock Contributors.  Product support is for product & billing matters only. 

Really? I've already received some help. Great community.

 

2. To contact Adobe Stock Contributor support, use direct email or the contributor support links in your Contributor portal. 

Stock Contributor Support: https://contributor.stock.adobe.com/en/contact

 

I know you 're just copying and pasting and probably not reading the thread, but I've already done that multiple times.

    Nancy OShea
    Community Expert
    Nancy OSheaCommunity Expert
    Community Expert
    March 10, 2023

    Brace yourself.   In the event that someone filed an official infringement complaint against you, resolution could take a couple of months.

    https://www.adobe.com/legal/dmca.html

    https://helpx.adobe.com/stock/contributor/help/how-to-report-suspected-misuse-of-your-intellectual-property.html

     

    Nobody here can help you with an account problem. For privacy reasons, Adobe does not discuss account problems in a public web forum. 

     

    If after 10 business days you don't receive any communication from Stock Contributor Support, send  a follow-up email.

     

     

     

     

    Nancy O'Shea— Product User & Community Expert
    T
    Test Screen Name
    Legend
    March 10, 2023

    To emphasise: when you are a contributor, the relationship with Adobe is as a supplier, not a customer. It is useless to contact Customer Service for contributor questions, you will just waste your time. Adobe have no particular rush with contributor support, looking into difficulties can take a month or more and often results in permanent loss of account, images and earnings. The contract with you allows them to terminate without cause.  Also: from discussions here it seems that repeated contact may only annoy them and delay support more.

    B.E. Sayles
    B.E. SaylesAuthor
    Known Participant
    March 10, 2023

    Thanks for the replies. I checked and it's been a month without contact. It truly amazes me that the support from Adobe Stock is so poor. I've been on the platform for a couple of years, I don't steal people's photos and do my best to play by the rules. I've even given up trying to get my photos off of other contributor's accounts...

    RALPH_L
    Community Expert
    RALPH_LCommunity ExpertCorrect answer
    Community Expert
    March 10, 2023

    There is the problem. Duplicate photos on different accounts. Adobe must close both accounts. There is an obvious theft involved. Adobe is not obligated to resolve the issue. You are! Maybe through civil court?

    Good luck. I have never heard of anyone who posted here that ther account was reactivated.

    George_F
    Community Expert
    George_FCommunity Expert
    Community Expert
    March 10, 2023

    It's important to remember we are community volunteers here for the most part and not Adobe Employees.  I'm sorry the experience feels frustrating.  I'll try to shed some light on what I understand the process to be.

     

    Support on the phone was correct that the only way to contact Contributor Support is either via the form submission or via email.  And it appears you've used both of these methods.  The only thing to do is wait for Adobe to reply.  They typically reply in a few days from my understanding.

     

    In these sorts of matters, there is usually a reply in a few days outlining the reason for the account suspension, and then an investigation which lasts several weeks or longer.  

     

    If you've already reached out to Contributor Support, there isn't anything else to be done except wait for their reply.

     

    I hope it works out!

    George F, Photographer & Forum Volunteer
      B.E. Sayles
      B.E. SaylesAuthor
      Known Participant
      March 10, 2023

      After an hour staring at the chat I get this:

       

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