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Participant
August 22, 2023
Answered

Your account has a validation status issue

  • August 22, 2023
  • 2 replies
  • 453 views

I possess an account housing approximately 500 generated images. Meanwhile, you have achieved roughly 300 sales. Recently, I have received this message "Your account has a validation status issue. You should Contact us.
"  all of which have been generated by my person and are accompanied with an commercial license. In light of this situation, I am seeking guidance on the appropriate course of action to undertake.

This topic has been closed for replies.
Correct answer George_F

Your only course of action is to follow the instructions on the page that pops up when you try to log in.  Adobe will communicate with you via email once you contact them, but the initial reply may take a few days to come through.  

2 replies

George_F
Community Expert
George_FCommunity ExpertCorrect answer
Community Expert
August 22, 2023

Your only course of action is to follow the instructions on the page that pops up when you try to log in.  Adobe will communicate with you via email once you contact them, but the initial reply may take a few days to come through.  

George F, Photographer & Forum Volunteer
Participant
August 22, 2023

thank you i spoke with them in email for now my account its still suspended 

Abambo
Community Expert
Community Expert
August 22, 2023

You need to wait.

ABAMBO | Hard- and Software Engineer | Photographer
August 22, 2023
How for have validation ?

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