Skip to main content
A
ALI ELSAYED
Participant
June 26, 2021
Answered

Your account has a validation status issue. You should Contact us.

  • June 26, 2021
  • 2 replies
  • 365 views

I have this problem for some time, this message: "Your account has a validation status issue. You should contact us." and I can't do anything on the screen, except accessing Adobe ID settings.
I sent a message to the "Contact us" link, but no answer.
What I should do next? What is wrong? How can I validate and what to validate?

This topic has been closed for replies.
Correct answer Nancy OShea

Check your Spam folder for replies.

contributor-support@adobe.com

 

2 replies

A
ALI ELSAYEDAuthor
Participant
June 27, 2021

I have not received any messages from you on spam, please help

[Personal info/email signature removed by moderator as per forum guidelines.]

 

Nancy OShea
Community Expert
Nancy OSheaCommunity ExpertCorrect answer
Community Expert
June 26, 2021

Check your Spam folder for replies.

contributor-support@adobe.com

 

Nancy O'Shea— Product User & Community Expert
A
ALI ELSAYEDAuthor
Participant
June 26, 2021

Thank you, Nancy, for replying to the email, but unfortunately, I did not receive any spam messages. I appreciate your patience and effort, but the problem has not been resolved.

Anyway, I just have to wait for your team to solve the problem
Thank you very much, Nancy

Terms & ConditionsAccessibility statement
Using the community Terms of use Privacy Cookie preferences Do not sell or share my personal information ad choicesAdChoices