Your account has a validation status issue. You should Contact us.

Forum|Forum|3 years ago
October 22, 2022
5 replies
1770 views

Please help me to solve this problem ?

I don't know what to do to solve this problem

Dear Agency,

Since your account has appeared in the context of highly irregular sales activities, the account will remain blocked until further notice.

When you joined Adobe Stock as a Contributor you have accepted the Terms of Use. Please review the carefully and I’d like to call attention to section 8.1 Termination of accounts.

If you have any questions, or to update your case, simply respond to this email.

This topic has been closed for replies.

Correct answer Abambo

Its been 10 days, I got blocked for "highly irregular sales activities".. without any further information.
I don't know what is that, and I have no control over clients downloading my content.
It is frustrating, especially that I get high sales also on other agencies I am contributing to, and send them a screenshot of one of them.

Well, you have your reason. Adobe will give you no more indication until after they made their investigation.

Its been 10 days, I got blocked for "highly irregular sales activities".. without any further information.
I don't know what is that, and I have no control over clients downloading my content.

By @ijabarin

The suspicion is that you participated in a scheme to buy yor own assets to boost your account, or to defraud Adobe. There are several avenues to do that, and Adobe tries to check this and to protect their interests. If thousand customers each buy 2 or three assets of yours, that is no problem, but if at one moment one customer buys 1000 assets of yours, than that is suspicious.

You need to wait, as investigations take some time.

ijabarin

Participating Frequently

has your problem been solved?

Ibrahim

Abambo

Community Expert

For how long has your account be blocked and what reason did Adobe give to you?

ABAMBO | Hard- and Software Engineer | Photographer

ijabarin

Participating Frequently

Its been 10 days, I got blocked for "highly irregular sales activities".. without any further information.
I don't know what is that, and I have no control over clients downloading my content.
It is frustrating, especially that I get high sales also on other agencies I am contributing to, and send them a screenshot of one of them.

Ibrahim

T

Test Screen Name

Legend

The message tells you exactly what to do if you think there has been a mistake or you have a really good explanation. "If you have any questions, or to update your case, simply respond to this email."

Adobe have the right to close down your account for breaches. They will NOT reply publicly in this forum, to protect your privacy.

Abambo

Community Expert

Contact Contributor Support: https://helpx.adobe.com/stock/contributor/help/Need-Help-Contact-Us.html

If that does not work, because your account has been blocked, you probably have a message on your stock contributor page with an e-mail address. Use that address to contact Contributor Support.

ABAMBO | Hard- and Software Engineer | Photographer