Your account has a validation status issue. You should Contact us.

Question

Hello,

I have this problem today, this message: "Your account has a validation status issue. You should Contact us."

I sent a message to the "Contact us" link, but no answer.

What I should do next ? What is wrong ? How can I validate and what to validate ?

please help me get back my account, i didnt withdaw any of my earning ammount. and i submit my lots of artwork and designs. please help me.

Abambo · Accepted Answer

So, is this the end? They're saying they will terminate my account and delete all my artworks. I don't even know why this is happening. I had no idea that in Adobe Stock, my own artwork can lead to the deletion/blocking of my account. I drew these artworks myself, and Adobe is telling me they are copyrighted. It's very upsetting. I even told them that 'I know as a human I can make mistakes, but they're not telling me for which image they are blocking my account

So, is this the end? They're saying they will terminate my account and delete all my artworks.

By @munim290086011a7d

So, yes, that's the end.

I don't even know why this is happening. I had no idea that in Adobe Stock, my own artwork can lead to the deletion/blocking of my account.

By @munim290086011a7d

That's not the case. There was a copyright complaint, and they have concluded, that the complaint is rightful. It's not your artwork, but copying work from other people, that leads to deletion and blocking.

I drew these artworks myself, and Adobe is telling me they are copyrighted.

By @munim290086011a7d

There are many ways to violate the copyright. You could, by example, take a photograph, and make a drawing of that photograph. This will lead to a copyright violation because the photographer has the initial copyright to the picture. You only have the copyright to your drawing. You can't use your drawing commercially without the authorization of the original copyright holder.

I even told them that 'I know as a human I can make mistakes, but they're not telling me for which image they are blocking my account

By @munim290086011a7d

So, you copied more than one asset? No, they won't tell you what asset is faulty, and they will not take down only that one. They will simply take down your whole account.

Nobody here can help you further, so I will lock this discussion now.

Test Screen Name · Answer

It may take several weeks before you get a reply. You just have to wait. Particular things that we hear about people getting blocked for include

- submitting many similar pics

- resubmitting any pic without correcting problems ("gaming the reviewers")

- submitting any pic using work by any one else, including as part of a composite

- copyright complaints

- customer complaints, especially which show rules were broken (eg upscaling, inaccurate keywords or description)

- submitting AI generative work without marking it correctly and following all the rules

- money making schemes which buy up images (or even use free trials to pay for images - believe it or not someone complained bitterly that it seemed a very reasonable thing to do).

And many things we never hear about.

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