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Participant
April 21, 2023
Answered

Your account has a validation status issue. You should Contact us.

  • April 21, 2023
  • 3 replies
  • 323 views

I been having good sales recently and suddenly out of nowwhere im blocked. I have quite a big amount inside. and my portfolio is big. Can someone help.?

i use contact us form and i read there should be an email informing. But i received no email, checked my spam and none there as well.

 

This topic has been closed for replies.
Correct answer George_F

Greetings!

 

Your account has likely been suspended for potentially violating the Contributor Terms of Use.  If you haven't already, you should contact Adobe Contributor Support using the link they provided when you attempted to log in.  Adobe will reply most likely within a few days.  Make sure to watch spam and other folders, my Adobe emails get filtered to the Promotions tab of my email service.

 

There may be an investigation that could last several weeks.  One user reported the investigation lasted 4 weeks.

 

Be patient while Adobe works through the process, and be cordial with any follow-up correspondence.

3 replies

Abambo
Community Expert
Community Expert
April 21, 2023

Nobody here can help. If you have contacted Adobe via the contact link on your blocking screen, you will need to wait for Adobe to answer. Good sales recently, may mean suspicious activity for Adobe, where one account is driving your sales. It may also mean that your assets got checked as low quality and have a high return rate or got a copyright claim. We don't know exactly what happened, and we can't help you. Sorry for that.

ABAMBO | Hard- and Software Engineer | Photographer
George_F
Community Expert
Community Expert
April 21, 2023

In addition, if Adobe is back logged the initial reply may take a bit longer.  I've never heard of a case where they didn't reply though.

George F, Photographer & Forum Volunteer
Participant
April 21, 2023

I was little shocked. Email then as well. I have a big amount that was not deposit out. Depressed now 

George_F
Community Expert
George_FCommunity ExpertCorrect answer
Community Expert
April 21, 2023

Greetings!

 

Your account has likely been suspended for potentially violating the Contributor Terms of Use.  If you haven't already, you should contact Adobe Contributor Support using the link they provided when you attempted to log in.  Adobe will reply most likely within a few days.  Make sure to watch spam and other folders, my Adobe emails get filtered to the Promotions tab of my email service.

 

There may be an investigation that could last several weeks.  One user reported the investigation lasted 4 weeks.

 

Be patient while Adobe works through the process, and be cordial with any follow-up correspondence.

George F, Photographer & Forum Volunteer