Skip to main content
Participant
July 4, 2023
Answered

Your account has a validation status issue. You should Contact us.

  • July 4, 2023
  • 1 reply
  • 294 views

I didn't do anything wrong to have my account closed and not to send money. I want to know what I did wrong

This topic has been closed for replies.
Correct answer George_F

Your account has likely been suspended for potentially violating the Contributor Terms of Use.  At this point you should contact Adobe Contributor Support using the link they provided when you attempted to log in.  Adobe will reply most likely within a few days.  Make sure to watch spam and other folders, my Adobe emails get filtered to the Promotions tab of my email service.

 

There may be an investigation that could last several weeks.  One user reported the investigation lasted 4 weeks.

 

Be patient while Adobe works through the process, and be polite with any follow-up correspondence.

 

The members of the forum aren't employees and we aren't able to help you other than advising you to contact Adobe with the link that's been provided when you log in.  Adobe will only communicate with you about this via email.  Good luck!

1 reply

George_F
Community Expert
George_FCommunity ExpertCorrect answer
Community Expert
July 4, 2023

Your account has likely been suspended for potentially violating the Contributor Terms of Use.  At this point you should contact Adobe Contributor Support using the link they provided when you attempted to log in.  Adobe will reply most likely within a few days.  Make sure to watch spam and other folders, my Adobe emails get filtered to the Promotions tab of my email service.

 

There may be an investigation that could last several weeks.  One user reported the investigation lasted 4 weeks.

 

Be patient while Adobe works through the process, and be polite with any follow-up correspondence.

 

The members of the forum aren't employees and we aren't able to help you other than advising you to contact Adobe with the link that's been provided when you log in.  Adobe will only communicate with you about this via email.  Good luck!

George F, Photographer & Forum Volunteer
Participant
July 4, 2023

I need to know if any one have this problem and it done and the account activity again or this problem will not fixe

Jill_C
Community Expert
Community Expert
July 4, 2023

There have been reports here of Contributors getting their accounts unblocked after Adobe completed their review. As @George_F  said, contact Adobe at the link on your account page that shows that your account is blocked, then wait for Adobe response which could takes weeks. Don't overwhelm them with repeated demands for feedback, which just clogs their customer support system. 

Jill C., Forum Volunteer