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Volcanostock
Inspiring
September 8, 2023
Answered

Your account has a validation status issue. You should Contact us.

  • September 8, 2023
  • 4 replies
  • 1240 views

Hello! Please help me I get this today :

"Account validation issue

Your account has a validation status issu

"Account validation issue. Your account has a validation status issue. You should Contact us."

https://contributor.stock.adobe.com/hu/account-issue

What is this, what is the problem, please help me,

I am waiting for your anwser!

Many thanks,

Volcano

    This topic has been closed for replies.
    Correct answer Volcanostock

    My problem has been resolved, and my account has been activated. Waiting and being patient during this process is the most suitable behavior. I wish everyone a good day

    4 replies

    L
    LuanaSantana
    Participant
    September 20, 2023

    How long did it take for you to be unblocked?

    Abambo
    Community Expert
    AbamboCommunity Expert
    Community Expert
    September 20, 2023

    If your account has been suspended, there is nothing that this community of peers can do for you. You will need to contact Adobe contributor support via the link at “Contact us”. Adobe will answer via e-mail, so watch your spam folder. The answer may take some time, depending on the workload of contributor support and the complexity of the investigation. So be patient and do not spam the contributor support.

     

    There is no general rule, and all depends on the offence and the investigation.

    ABAMBO | Hard- and Software Engineer | Photographer
      V
      VolcanostockAuthorCorrect answer
      Inspiring
      September 9, 2023

      My problem has been resolved, and my account has been activated. Waiting and being patient during this process is the most suitable behavior. I wish everyone a good day

        C
        chakrita92335834
        Participant
        September 9, 2023

        good luck of you, my account has been blocked due to unusual sale as well, However, it's been blocked for couple weeks now. I am still patiently wait and hope to have my account back soon.

        V
        VolcanostockAuthor
        Inspiring
        September 8, 2023

        From my research, as far as I understand, I have been receiving high downloads for the past 3 days, and I was quite surprised about why my downloads suddenly increased. However, I didn't dwell on it too much, to be honest. It seems that this could be a problem, as I've seen. It could be a stolen credit card and many other issues. Waiting is probably the most reasonable option.

        sixhaunt
        sixhaunt
        Inspiring
        September 8, 2023

        reply with the contact form the link you when you log in. That's the only way for anything to be done about it and even then expect it to take weeks. Dozens or hundreds of contributors were blocked 2 weeks ago and only like 5-10% have been unblocked yet. It's very slow going and they wont give you any response or communication about the problem other than a stock response by email. They wont even tell you if you get unblocked or anything either so just keep checking back every few days once you send a msg in the form. Unfortunately nothing can be done on here though.

        V
        VolcanostockAuthor
        Inspiring
        September 8, 2023

        thank you for the information

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