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luis_germant13161001
Participant
July 11, 2019
Question

Your account has a validation status issue. You should Contact us. Please help !!!

  • July 11, 2019
  • 2 replies
  • 298 views

Hello,

I have this problem for almost 1 weeks, this message: "Your account has a validation status issue. You should Contact us."
and I can't do anything on the screen, except accessing Adobe ID settings.

I sent a message to the "Contact us" link, but no answer.

What I should do next ? What is wrong ? How can I validate and what to validate ?

Kind regards !

Luis German Tamayo

This topic has been closed for replies.

2 replies

Abambo
Community Expert
AbamboCommunity Expert
Community Expert
July 12, 2019

As Jacquelin said, you need to wait and check your spam. Update this thread if you do not have a feedback in a week.

ABAMBO | Hard- and Software Engineer | Photographer
jacquelingphoto2017
Community Expert
jacquelingphoto2017Community Expert
Community Expert
July 12, 2019

Hi Germant,

We are unable to assist with an account issue on the forums. It is only through the "contact us" that you are able to be assisted. Please check your spam folder to find out if a reply was sent to you and was diverted there. Otherwise you wait. An agent will reply to you soon.

Best wishes

JG

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