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Correct answer George_F

Greetings#

 

Your account has likely been suspended for potentially violating the Contributor Terms of Use.  If you haven't already, you should contact Adobe Contributor Support using the link they provided when you attempted to log in.  Adobe will reply most likely within a few days.  Make sure to watch spam and other folders, my Adobe emails get filtered to the Promotions tab of my email service.

 

There may be an investigation that could last several weeks.  One user reported the investigation lasted 4 weeks.

 

Be patient while Adobe works through the process, and be polite with any follow-up correspondence.

 

I hope it works out!

2 replies

Nancy OShea
Community Expert
Nancy OSheaCommunity Expert
Community Expert
April 20, 2023

Adobe Stock may temporarily suspend or permanently terminate a Stock Contributor account for any of the following:
1) Suspicious sales or refund activity,
2) They received an official infringement complaint or "take down" notice from a 3rd party.
3) Suspected violation of Stock Contributor User Terms,
4) A technical problem that only Stock Support can fix.

Only Stock Contributor Support can help you.  If you don't hear anything within 10 business days (check your spam folder for reply), send a follow-up.
Stock Contributor Support: https://contributor.stock.adobe.com/contact

Goodbye & good luck.

 

Nancy O'Shea— Product User & Community Expert
George_F
Community Expert
George_FCommunity ExpertCorrect answer
Community Expert
April 20, 2023

Greetings#

 

Your account has likely been suspended for potentially violating the Contributor Terms of Use.  If you haven't already, you should contact Adobe Contributor Support using the link they provided when you attempted to log in.  Adobe will reply most likely within a few days.  Make sure to watch spam and other folders, my Adobe emails get filtered to the Promotions tab of my email service.

 

There may be an investigation that could last several weeks.  One user reported the investigation lasted 4 weeks.

 

Be patient while Adobe works through the process, and be polite with any follow-up correspondence.

 

I hope it works out!

George F, Photographer & Forum Volunteer
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