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JUZTICECREATIVE
JUZTICECREATIVE
Participant
June 19, 2023
Question

Your account has a verification status issue. You need to contact us .

  • June 19, 2023
  • 1 reply
  • 197 views

I received this email over a month ago, and since then, I have been contacting and replying to support emails. We have been going back and forth regarding my case. However, I have the impression that only automated responses are being sent. Is there any way we can resolve this issue?

-Emin

    This topic has been closed for replies.

    1 reply

    Jill_C
    Community Expert
    Jill_CCommunity Expert
    Community Expert
    June 19, 2023

    If you have been going back and forth it means Adobe is working on the case. No one here can help you with your account issue. We are not Adobe employees and have no access to your account details. From info posted here relating to past cases, it can takes weeks or months to get resolution.

    Jill C., Forum Volunteer
    JUZTICECREATIVE
    JUZTICECREATIVEAuthor
    Participant
    June 20, 2023

    Thanks for reply, of course community can't help me, but I've seen mods are also here, I just want answers to some questions since this happened to me for the first time ever, and process of solving is taking way too long..

     

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